At a Glance
- Tasks: Provide top-notch service to guests and ensure smooth night operations.
- Company: Join a diverse and inclusive hospitality team dedicated to excellence.
- Benefits: Full-time hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and support.
- Why this job: Be the friendly face that makes guests feel welcome and valued.
- Qualifications: Previous experience in hospitality or customer service is a must.
The predicted salary is between 22000 - 25000 £ per year.
To ensure all guests are attended to promptly and efficiently in the most professional way and without delay. Ensure all diary events, flags and specials are actioned. Check and pass on all guest mail, messages and parcels promptly. To liaise closely with Housekeeping on information relating to rooms and lost property. To be fully aware of daily worksheet and ensure this form is used. To ensure guest registration forms are completed correctly, then the computer is updated accordingly. Ensure all account postings are accurate and necessary paperwork produced. Ensure an accurate cashiering balance is performed at the completion of shifts. Ensure security procedures are maintained according to policy. Complete Express Check out envelopes. Ensure security boxes are maintained and run within security procedures. Report any safety hazards in the area. All complaints to be handled promptly and efficiently. Attend and participate in meetings and training sessions provided. Ensure the correct welcome is given to all guests. Complete all audit tasks as specified by the Night Auditors checklist. Ensure all cash and credit is handled with related paperwork. To assist every staff member with his/her inquiry and to seek assistance if the answer is not known. Ensure necessary handover of information is passed on to the oncoming shift. Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager. Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals. Perform any other duties within the employee’s range of competence as required by management.
Qualifications
Previous hospitality or customer service experience required.
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Night Team Member - Full Time employer: Adagio
As a Night Team Member at our esteemed hotel, you will be part of a dynamic and inclusive work culture that prioritises exceptional guest service and employee development. We offer comprehensive training, opportunities for career advancement, and a supportive environment where your contributions are valued. Located in a vibrant area, our hotel provides unique advantages such as flexible working hours and a commitment to diversity and inclusion, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member - Full Time
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Adagio. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Adagio
Don't be shy about reaching out to Adagio directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Team Member - Full Time
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Adagio and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Adagio
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
