At a Glance
- Tasks: Welcome guests with care, anticipate their needs, and promote hotel services.
- Company: Join Adagio Aparthotels, a leader in comfortable and stylish serviced apartments.
- Benefits: Enjoy a supportive work environment, opportunities for growth, and a diverse team.
- Other info: Dynamic workplace with endless possibilities for your career journey.
- Why this job: Make a difference in guests' experiences while developing your hospitality skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Adagio adapts to suit all guests' needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium. London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free Wi-Fi. So whether you're here to take in a show at the O2, shop till you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job Description:
- Welcomes all guests as soon as they arrive with care and attention, with a personalised approach.
- Is proactive, anticipates guests' needs and looks for suitable solutions.
- Conveys the hotel image and promotes the company’s loyalty program ALL.
- Assists as required with the solving of any guest problem and is able to support any query in an efficient and satisfying manner.
- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them.
- Carries out all operations concerning guests' arrival and departure in compliance with payment procedure.
- Informs guests about formalities, any special conditions relating to their stay and the services available.
- Actively contributes to the qualitative and quantitative targets of the department.
Guest Service Ambassador employer: Adagio
Adagio Aparthotels is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in the heart of London Stratford. With a commitment to diversity and inclusion, we provide ample opportunities for personal and professional development, ensuring that every team member can thrive in their role while enjoying the benefits of working in a dynamic hospitality environment. Join us to be part of a team that values your individuality and supports you in crafting a fulfilling career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Ambassador
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Adagio Aparthotels. Understand their values, services, and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Service Ambassador, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and refine your approach to handling guest queries and concerns.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Accor careers page. This way, you can stay updated on your application status and explore other roles that might suit you within the company.
We think you need these skills to ace Guest Service Ambassador
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you unique.
Tailor Your Application:Make sure to customise your application for the Guest Service Ambassador role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and how they relate to the role. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Adagio
✨Know the Company Inside Out
Before your interview, take some time to research Adagio Aparthotels. Understand their values, services, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Service Ambassador, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your proactive approach and problem-solving skills to demonstrate how you can enhance the guest experience.
✨Familiarise Yourself with Local Attractions
Since the role involves promoting local events and facilities, brush up on popular attractions near the hotel, like the O2 and Westfield. Being knowledgeable about the area will allow you to engage with guests more effectively and show that you’re ready to provide a personalised service.
✨Practice Common Interview Questions
Anticipate questions related to guest interactions, handling complaints, and teamwork. Practising your responses will help you feel more confident during the interview. Remember to keep your answers focused on how you can contribute to the team and enhance the guest experience at Adagio.
