At a Glance
- Tasks: Welcome guests, handle requests, and create memorable experiences.
- Company: Join Adagio Aparthotels, a leader in comfortable serviced apartments.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with chances to develop your career in hospitality.
- Why this job: Be part of a team that values diversity and makes every guest feel at home.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Adagio Aparthotels adapts to suit all guests' needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium. London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free Wi-Fi. So whether you're here to take in a show at the O2, shop till you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor.
Job Description:
- Welcomes all guests as soon as they arrive with care and attention and with a personalised approach.
- Develops quality relationships with guests in order to create “raving fans”.
- Is proactive, anticipates guests' needs and looks for suitable solutions.
- Conveys the hotel image and promotes the company’s loyalty programme ALL.
- Handles any guest requests and complaints that haven’t been settled by Team Members and provides a rapid solution.
- Has knowledge of the facilities and services and events offered by the hotel and the surrounding area and actively promotes them.
- Takes part in, organises and supervises guest arrivals and departures.
- Trains, coaches and motivates team members.
- Informs guests about formalities, any special conditions relating to their stay and the services available.
- Actively contributes to the qualitative and quantitative targets of the department.
Duty Manager employer: Adagio
Adagio Aparthotels is an exceptional employer that prioritises diversity and inclusion, fostering a welcoming environment where every employee can thrive. Located in the vibrant area of London Stratford, we offer our Duty Managers not only competitive benefits but also ample opportunities for personal and professional growth within the hospitality industry. Join us to be part of a team that values your individuality and encourages you to explore limitless possibilities in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Adagio. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Adagio
Don't be shy about reaching out to Adagio directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Adagio and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Adagio
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
