At a Glance
- Tasks: Welcome guests, handle requests, and create memorable experiences.
- Company: Join Adagio Aparthotels, a leader in comfortable serviced apartments.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with chances to develop your career in hospitality.
- Why this job: Be part of a team that values diversity and makes every guest feel at home.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Adagio Aparthotels adapts to suit all guests' needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium. London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free Wi-Fi. So whether you're here to take in a show at the O2, shop till you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor.
Job Description:
- Welcomes all guests as soon as they arrive with care and attention and with a personalised approach.
- Develops quality relationships with guests in order to create “raving fans”.
- Is proactive, anticipates guests' needs and looks for suitable solutions.
- Conveys the hotel image and promotes the company’s loyalty programme ALL.
- Handles any guest requests and complaints that haven’t been settled by Team Members and provides a rapid solution.
- Has knowledge of the facilities and services and events offered by the hotel and the surrounding area and actively promotes them.
- Takes part in, organises and supervises guest arrivals and departures.
- Trains, coaches and motivates team members.
- Informs guests about formalities, any special conditions relating to their stay and the services available.
- Actively contributes to the qualitative and quantitative targets of the department.
Duty Manager employer: Adagio
ADAGIO in Brentford is an excellent employer that prioritises a warm and inclusive work culture, making it a fantastic place for those passionate about hospitality. Employees benefit from comprehensive training and growth opportunities, ensuring they can advance their careers while delivering exceptional service in a vibrant environment. With a focus on teamwork and communication, ADAGIO fosters a supportive atmosphere where every team member's contribution is valued.
