At a Glance
- Tasks: Deliver an exceptional breakfast experience and ensure a welcoming atmosphere.
- Company: Join Adagio, part of the Accor network with over 5,500 hotels worldwide.
- Benefits: Opportunities for growth, training, and a positive work environment.
- Other info: Collaborate with a dynamic team and enjoy a vibrant workplace.
- Why this job: Be a Heartist® and make a memorable impact on guests every day.
- Qualifications: Customer service skills and a friendly attitude are essential.
The predicted salary is between 22000 - 25000 £ per year.
Join a hotel member of the Adagio - part of Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring. Opportunities for growth and advancement are plentiful. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality. Have the opportunity to become a Heartist®, and let your heart guide you in this world where life beats stronger.
To deliver an exceptional breakfast experience by ensuring that the breakfast area is welcoming, clean, well-presented and fully stocked at all times. The Breakfast Ambassador is responsible for providing outstanding guest service while maintaining the highest standards of food hygiene, cleanliness and safety.
Key Responsibilities
- Welcome guests in a warm, friendly and professional manner.
- Ensure every guest receives excellent customer service throughout breakfast.
- Answer guests' questions regarding breakfast items, allergens and hotel facilities.
- Anticipate guests' needs and resolve any issues promptly and professionally.
- Promote a positive and welcoming atmosphere.
- Prepare and present the breakfast buffet in accordance with Adagio brand standards.
- Ensure hot and cold food items are replenished throughout service.
- Prepare hot breakfast items where required.
- Monitor food quality, freshness and presentation at all times.
- Ensure beverages, coffee machines and juice dispensers remain fully stocked and operational.
- Follow all Food Safety, HACCP and Health & Safety procedures. Carry out and record food temperature checks.
- Ensure correct storage, rotation and labelling of food (FIFO).
- Maintain high standards of cleanliness within the breakfast area, kitchen and storage rooms.
- Report any food safety concerns immediately.
- Check stock levels daily.
- Receive deliveries and ensure products are stored correctly.
- Report shortages or damaged items to the manager.
- Minimise food waste through effective stock rotation and portion control.
- Work closely with Reception, Housekeeping and Maintenance to ensure an excellent guest experience.
- Support colleagues during busy periods.
- Attend departmental meetings and training sessions.
- Carry out any other reasonable duties requested by management.
Skills & Experience
- Previous experience in hospitality or food service is desirable.
- Excellent customer service and communication skills.
- Positive attitude and friendly personality.
Qualifications
- Candidates must be guest-oriented and service-minded.
- Previous F&B / Hotel experience is a plus.
Assisting Reception during quieter periods.
F&B Team Member - Breakfast in Brentford employer: Adagio
ADAGIO in Brentford is an excellent employer that prioritises a warm and inclusive work culture, making it a fantastic place for those passionate about hospitality. Employees benefit from comprehensive training and growth opportunities, ensuring they can advance their careers while delivering exceptional service in a vibrant environment. With a focus on teamwork and communication, ADAGIO fosters a supportive atmosphere where every team member's contribution is valued.
