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For Companies At a Glance
- Tasks: Welcome guests, handle feedback, and assist with food service while maintaining brand image.
- Company: Accor is a global leader in hospitality, dedicated to personal growth and diverse talent.
- Benefits: Enjoy career development, employee benefits, and a dynamic work environment with a welcoming team.
- Why this job: Join us to create exceptional guest experiences and build meaningful connections in a vibrant setting.
- Qualifications: Previous experience in customer-focused roles is required; enthusiasm for hospitality is a plus.
- Other info: This is an entry-level, full-time position located in Birmingham.
The predicted salary is between 22120 - 23192 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Are you someone who thrives on providing exceptional guest experiences? Do you enjoy building meaningful connections with customers while maintaining a professional demeanor? Look no further – at Ibis Cardiff Gate, we have an exciting opportunity for you!
What You\’ll Do
- Welcome Guests
- Foster Loyalty
- Prioritize Guest Relations
- Anticipate Needs
- Handle Feedback
- Maintain Brand Image
- Inform Guests
- Assist with Food & Beverage Service
- Handle Administration
What You\’ll Gain
- Career Development:
- Training
- Employee Benefits
- Dynamic Work Environment
- Welcoming Team
- Many more…..
Qualifications
Previous experience in a similar role or a customer-focused role required.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Reception Team Member employer: Adagio Aparthotels
Contact Detail:
Adagio Aparthotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Familiarise yourself with the brand values and mission of Accor. Understanding their commitment to diversity and inclusion can help you align your responses during interviews, showcasing how you embody these values.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Reception Team Member. This will prepare you to demonstrate your ability to handle guest feedback and maintain a professional demeanour.
✨Tip Number 3
Network with current or former employees of Adagio Aparthotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your previous experience in customer-focused roles. Highlight specific examples where you successfully built connections with customers or enhanced their experience, as this is crucial for the Reception Team Member position.
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Reception Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and customer service. Mention specific experiences where you provided exceptional guest experiences or built meaningful connections with customers.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or similar positions. Use bullet points to clearly outline your responsibilities and achievements, focusing on how they relate to the skills needed for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial in a reception role.
How to prepare for a job interview at Adagio Aparthotels
✨Showcase Your Customer Service Skills
As a Reception Team Member, your ability to provide exceptional guest experiences is crucial. Prepare examples from your previous roles where you successfully handled customer queries or resolved issues to demonstrate your skills.
✨Research the Company Culture
Understanding Accor's commitment to diversity and inclusion can give you an edge. Familiarise yourself with their values and be ready to discuss how you align with their mission of creating meaningful connections with guests.
✨Practice Common Interview Questions
Anticipate questions related to guest relations and handling feedback. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Dress Professionally and Be Punctual
First impressions matter! Dress appropriately for the hospitality industry and ensure you arrive on time. This shows respect for the interviewer's time and reflects your professionalism.
