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- Tasks: Welcome guests with care, anticipate their needs, and promote hotel services.
- Company: Join Accor, a leader in hospitality with a focus on diversity and inclusion.
- Benefits: Enjoy a supportive work environment, opportunities for growth, and a chance to make an impact.
- Other info: Dynamic role with opportunities to learn and grow in a vibrant setting.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Adagio Aparthotels adapts to suit all guests' needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium.
London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free Wi-Fi. So whether you're here to take in a show at the O2, shop till you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job Description:
- Welcomes all guests as soon as they arrive with care and attention, with a personalised approach.
- Is proactive, anticipates guests' needs and looks for suitable solutions.
- Conveys the hotel image and promotes the company’s loyalty program.
- Assists as required with solving any guest problem and is able to support any query.
- Works efficiently and in a satisfying manner.
- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them.
- Carries out all operations concerning guests' arrival and departure in compliance with payment procedure.
- Informs guests about formalities, any special conditions relating to their stay and the services available.
- Actively contributes to the qualitative and quantitative targets of the department.
- Breakfast set up.
Night Guest Service Ambassador employer: Adagio Aparthotels
Contact Detail:
Adagio Aparthotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Ambassador
✨Tip Number 1
First things first, make sure you know the ins and outs of the Adagio brand. Familiarise yourself with their services and facilities so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent the hotel!
✨Tip Number 2
Practice your guest interaction skills! Role-play common scenarios you might face as a Night Guest Service Ambassador. Think about how you'd welcome guests, handle queries, and solve problems. The more prepared you are, the more relaxed you'll feel when it counts.
✨Tip Number 3
Don’t forget to showcase your personality! Accor values diversity and wants to see the real you. Be authentic in your responses and let your passion for hospitality shine through. Remember, they want someone who fits into their inclusive culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates there. So, what are you waiting for? Let’s get you that job at Adagio!
We think you need these skills to ace Night Guest Service Ambassador
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Night Guest Service Ambassador role. Highlight your relevant experience and skills that align with our commitment to guest satisfaction and personalised service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Adagio Aparthotels
✨Know the Company Inside Out
Before your interview, take some time to research Adagio Aparthotels. Understand their values, services, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Night Guest Service Ambassador, you'll be the face of the hotel during night hours. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your proactive approach and ability to anticipate guests' needs.
✨Familiarise Yourself with Local Attractions
Since the role involves promoting local events and facilities, brush up on what's happening around London Stratford. Being able to suggest nearby attractions or activities will demonstrate your commitment to enhancing the guest experience.
✨Practice Common Interview Questions
Think about questions like 'How would you handle a difficult guest?' or 'What does excellent customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview.