At a Glance
- Tasks: Welcome guests with care, anticipate their needs, and resolve any issues.
- Company: Adagio Aparthotels, known for exceptional guest experiences.
- Benefits: Competitive pay, career development, and a vibrant work environment.
- Other info: Join a dynamic team and grow your career in the hospitality industry.
- Why this job: Be the face of hospitality and create unforgettable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Welcomes all guests as soon as they arrive with care and attention and with a personalised approach.
Develops quality relationships with guests in order to create “raving fans”.
Is proactive, anticipates guests' needs and looks for suitable solutions.
Conveys the hotel image and promotes the company’s loyalty programme ALL.
Handles any guest requests and complaints that haven’t been settled by Team Members and provides a rapid solution.
Has knowledge of the facilities and services and events offered by the hotel and the surrounding area and actively promotes them.
Takes part in, organises and supervises guest arrivals and departures.
Trains, coaches and motivates team members.
Informs guests about formalities, any special conditions relating to their stay and the services available.
Actively contributes to the qualitative and quantitative targets of the department.
Duty Manager employer: Adagio Aparthotels
Adagio Aparthotels is an exceptional employer that prioritises a welcoming and supportive work environment, where Duty Managers play a crucial role in creating memorable experiences for guests. With a strong focus on employee development and a culture of teamwork, staff are encouraged to grow their skills while enjoying the unique benefits of working in a vibrant hospitality setting. Located in a dynamic area, employees have the opportunity to engage with the local community and promote the hotel's offerings, making every day rewarding and impactful.
