At a Glance
- Tasks: Provide excellent service to guests and ensure smooth night operations.
- Company: Join Accor, a global leader in hospitality with a focus on personal growth.
- Benefits: Flexible hours, diverse work environment, and opportunities for career advancement.
- Other info: Embrace a dynamic role with endless possibilities for your future.
- Why this job: Be part of a team that values your individuality and supports your journey.
- Qualifications: Previous experience in hospitality or customer service is essential.
The predicted salary is between 11 - 14 € per hour.
Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description Duties:
- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly.
- To liaise closely with Housekeeping on information relating to rooms and lost property.
- To be fully aware of daily worksheet and ensure this form is used.
- To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
- Ensure all account postings are accurate and necessary paperwork produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Complete Express Check out envelopes.
- Ensure security boxes are maintained and run within security procedures.
- Report any safety hazards in the area.
- All complaints to be handled promptly and efficiently.
- Attend and participate in meetings and training sessions provided.
- Ensure the correct welcome is given to all guests.
- Complete all audit tasks as specified by the Night Auditors checklist.
- Ensure all cash and credit is handled with related paperwork.
- To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
- Ensure necessary handover of information is passed on to the oncoming shift.
- Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
- Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
- Perform any other duties within the employee’s range of competence as required by management.
Qualifications:
- Previous hospitality or customer service experience required.
Our Commitment To Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Night Team Member - Part time in Birmingham employer: Adagio Aparthotels
Accor is an exceptional employer that values individuality and fosters a supportive work environment where every team member can thrive. With a commitment to personal growth and continuous learning, employees are encouraged to explore limitless possibilities within the hospitality industry. Located in a vibrant setting, Accor offers a unique opportunity to be part of a diverse team dedicated to delivering outstanding guest experiences while embracing a culture of care and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member - Part time in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Accor's values and mission. This way, you can show how your personality aligns with their vibe, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress to impress! Even though it’s a night team member role, looking sharp shows you care about the position. Plus, it sets a positive tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Night Team Member - Part time in Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express what makes you unique and how you align with our values at Accor.
Tailor Your Experience:Make sure to highlight any previous hospitality or customer service experience you have. We love seeing how your past roles can contribute to making our guests' experiences unforgettable!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Adagio Aparthotels
✨Know the Company
Before your interview, take some time to research Accor. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Team Member, you'll be interacting with guests regularly. Prepare examples from your previous experience where you provided excellent customer service or resolved complaints efficiently. This will demonstrate your ability to handle the responsibilities of the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, like dealing with a difficult guest or managing multiple tasks at once. Practising these scenarios can help you respond confidently and effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical night shift looks like. This shows that you're engaged and eager to learn more about the role and the company.
