Assistant Front Office Manager

Assistant Front Office Manager – Adagio Aparthotels

Join our team at Adagio Aparthotels, where we are dedicated to delivering outstanding guest service. We seek an Assistant Front Office Manager to support our front office operations and uphold our commitment to excellence.

Company Overview

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality. Discover the life that awaits you at Accor (https://careers.accor.com/). Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Key Responsibilities

Customer Relations

• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty.
• Anticipate guests’ needs and take them into consideration.
• Handle guest complaints that have not been addressed by team members and provide a prompt resolution.
• Convey the hotel\’s image and ethos effectively.

Professional Techniques / Production

• Ensure that the hotel\’s pricing policy is correctly implemented (price value, start and end of price validity).
• Keep the database up-to-date and accurate.
• Ensure guest documentation and information are readily available and current.
• Ensure that the directory and e-directory information is clear and up-to-date.
• Establish rules and processes governing overbooking and room reallocation.
• Ensure internal audit procedures are correctly followed.

Talent and Culture Responsibilities

• Establish ongoing On-the-Job Training programmes to meet brand and service standards.
• Conduct induction programmes for new team members during their first week of employment, following guidelines.
• Ensure that all team members under your supervision perform their duties in line with brand and service standards, as outlined in procedure manuals.
• Communicate openly with team members, ensuring regular briefings are conducted and relevant information is shared.
• Build a team culture based on trust and accountability, working toward shared hotel goals.
• Ensure staff presentation adheres to the Hotel Staff Handbook, with uniforms correctly worn and name badges displayed.
• Achieve effective communication through staff briefings, debriefings, regular departmental meetings, and active collaboration with other hotel departments.
• Ensure all staff under direct supervision are managed in line with the relevant employment legislation.
• Complete the employee departmental induction programme within four weeks.

Commercial / Sales

• Train the team to use effective sales techniques to meet SITC targets.
• Promote the brand and Group\’s loyalty programme to guests.

Management and Administration

• Ensure invoicing and cash handling procedures are adhered to.
• Update dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc.).

Hygiene / Personal Safety / Environment

• Ensure compliance with hygiene, safety, and environmental regulations.
• Implement and enforce hotel security policies (e.g., fire safety procedures).
• Promote and ensure adherence to the hotel\’s Environment Charter (e.g., energy saving, recycling, waste management).
• Ensure the security of people and property in the areas under your supervision.

Qualifications

• Previous supervisory or management experience required.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Position Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitality