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- Tasks: Lead customer discovery sessions and craft AI-first strategies for innovative companies.
- Company: Join Ada, a pioneering AI customer service company transforming the industry.
- Benefits: Unlimited vacation, comprehensive health benefits, and a flexible work schedule.
- Why this job: Make a real impact in AI while working with top-tier clients and cutting-edge technology.
- Qualifications: 3+ years in consulting or pre-sales engineering; fluent in English and French.
- Other info: Remote UK-based role with excellent career growth and learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Solutions Consultant II role at Ada. Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We are driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity. Ada helps 83% of customer conversations to be resolved through automation, saving time, resources, and enabling growth. Established in 2016, Ada is a Canadian company backed by notable investors.
We are looking for a Solutions Consultant II to provide technical and subject-matter expertise to some of the world’s most innovative, fast-growing companies. You will collaborate with our Sales team to close new business by developing a deep understanding of our clients' business needs, while ensuring existing customers maximise value by crafting AI-first strategies to be adopted across their organisation. You will guide and support customers throughout their entire lifecycle with Ada, from initial engagement as a prospect through implementation and long-term success.
Responsibilities (Outcomes)
- Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their business.
- Utilise knowledge of APIs and SaaS platforms to address technical questions and provide solutions.
- Deliver concise, compelling, value-based presentations (demos, technical assessments, roadmaps) to all levels of an organisation, including C-suite.
- Build custom product demonstrations and sandboxes to capture the long-term value of Ada's Automation-First strategy.
- Scope and design integrations into customers' existing technology stack.
- Support pre-sales meeting quarterly revenue goals through closing new business.
- Support customers through implementation and going live with Ada's product.
- Support post-sales retaining and expanding existing client accounts with quarterly business reviews and upsell opportunities.
- Drive adoption and utilisation of the platform, focusing on increasing automated resolutions for existing customers.
- Collaborate with Product Management, Engineering, and Marketing to improve Ada's products and marketing based on feedback.
Qualifications
- 3+ years of strategy/management/technology consulting and/or pre-sales engineering experience.
- Fluent in English and French; Spanish is an asset.
- Working knowledge of APIs and SaaS platforms (e.g., Shopify, Salesforce, Zendesk, HubSpot).
- Excellent communication and presentation skills; ability to explain technical concepts to non-technical audiences.
- Strong relationship-building skills with technical champions and VP-level stakeholders considered an asset.
- Technically and analytically curious; eager to learn and improve the status quo.
- Reliable, resilient team player with a startup mindset; ability to manage multiple priorities in a fast-paced environment.
- Generative AI implementation experience is a strong asset.
Benefits & Perks
Benefits and perks apply to full-time, permanent employees. Here’s what we offer:
- Unlimited Vacation; comprehensive benefits (extended health, dental, vision, travel, life insurance).
- Wellness account; employee & family assistance plan.
- Flexible work schedule; remote-first, in-person options; learning & development budget.
- Work-from-home budget; access to cutting-edge AI tools; hands-on with LLMs.
- Thriving in the AI innovation space.
Customer Solutions Consultant II in London employer: Ada
Contact Detail:
Ada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Consultant II in London
✨Tip Number 1
Get to know Ada inside out! Familiarise yourself with their AI solutions and how they transform customer service. This will help you speak confidently about their products during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those technical questions! Brush up on your knowledge of APIs and SaaS platforms. Being able to discuss these topics will show you're ready to tackle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Ada.
We think you need these skills to ace Customer Solutions Consultant II in London
Some tips for your application 🫡
Know the Role: Before you start writing, take a good look at the job description. Understand what Ada is looking for in a Customer Solutions Consultant II and tailor your application to highlight how your skills and experiences align with their needs.
Showcase Your Skills: Make sure to emphasise your experience with APIs and SaaS platforms. Use specific examples from your past roles to demonstrate how you've successfully tackled similar challenges and contributed to customer success.
Be Personable: While it's important to be professional, don't forget to let your personality shine through! Ada values strong relationship-building skills, so make sure your application reflects your ability to connect with others and communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows your genuine interest in joining our team at Ada. Plus, it’s super easy!
How to prepare for a job interview at Ada
✨Know Your Stuff
Make sure you brush up on your knowledge of APIs and SaaS platforms like Shopify, Salesforce, and Zendesk. Being able to discuss these technologies confidently will show that you're not just familiar with the tools but can also provide valuable insights during the interview.
✨Master the Art of Presentation
Practice delivering concise and compelling presentations. You might be asked to demonstrate how you would present Ada's solutions to potential clients, so being clear and engaging is key. Tailor your examples to highlight how you can help businesses achieve their goals through AI.
✨Build Relationships
Since this role involves working closely with clients and stakeholders, think about how you can showcase your relationship-building skills. Prepare examples of how you've successfully collaborated with others in previous roles, especially with technical champions and senior management.
✨Show Your Curiosity
Ada values candidates who are technically and analytically curious. Be ready to discuss how you've approached learning new technologies or improving processes in the past. This will demonstrate your eagerness to grow and adapt in a fast-paced environment.
