Delegated Authority and Conduct Manager

AdA Underwriting Limited is a leading start-up insurance organisation providing marine, energy and speciality insurance solutions in the Lloyd’s / London market via AdA Syndicate 2024. We are seeking a highly motivated Delegated Authority and Conduct Manager to join the team, reporting to the Underwriting Oversight Manager offering full support for career development, along with exciting opportunities to grow as the company expands.

The primary purpose of this role is to create and embed the delegated authority framework with day-to-day responsibility for DA and conduct. This is a unique opportunity to join an empowering and inspiring business at an exciting time as it grows from a fledgling Syndicate to a full Managing Agency and to apply your skills and knowledge to make a difference and help shape the future direction of AdA and develop the operating model and your role within it.

Key Responsibilities of the Role

• Design and embed a delegated authority framework in line with Lloyd’s requirements
• Oversight of all delegated underwriting and claims arrangements (DCA’s)
• Co-ordinate and execute coverholder audits
• Design and embed coverholder onboarding and renewal process in line with Lloyd’s requirements
• Conduct appropriate due diligence at onboarding and on an ongoing basis for coverholders liaise with underwriters on binding authority regulatory expectations
• Maintain policies and procedures to support the DA framework
• Work with the operations team to ensure timely and correct bordereaux submissions

Conduct and Product Governance

• Produce and present MI and reporting for key sub-committees
• Support with executing the product governance and conduct risk framework
• Support with complaints handling, being the first point of contact for any new complaints
• Support the Underwriting Oversight Manager in maintaining the product register
• Support the Underwriting Oversight Manager in conducting product reviews where required of any lead binders in scope of product governance requirements
• Identify and manage key conduct risks including:
• Product design and distribution risk
• Mis-selling risk

We are looking for

• A personable individual who is interested in taking ownership of our DA framework and is keen to develop wider relationships and experience across our business
• An individual with rounded knowledge of delegated authority in the Lloyd’s market
• An individual who is motivated and willing to learn and contribute to other areas of the Underwriting function beyond DA including conduct, product governance and complaints handling
• An individual who is motivated, delivers to high standards and has a desire to be part of a growing business
• An individual with experience of driving continuous improvement and implementing change

Required Experience, Skills & Knowledge

• Prior experience of working in a Lloyd’s managing agency DA team
• Detailed knowledge of delegated authority requirements in the Lloyd’s market
• An understanding or willingness to learn conduct and product governance regulatory requirements
• An understanding or willingness to learn the Lloyd’s complaint handling procedures
• Demonstrate proven experience of working effectively with senior management, underwriting teams and business functions across insurance company operations
• A problem solving & analytical mindset coupled with the ability to be hands-on and deliver
• Be focussed on using technology to deliver performance efficiency through automation
• Strong organisational skills, an eye-for-detail and be proactive and reliable
• Clear & confident communication skills – both verbal and written
• Confident to interact with all levels of the business and manage internal and external stakeholders
• Always acts with the utmost integrity and to the highest ethical standards

Diversity is the unique difference that individuals have, both visible and non-visible. We seek to embrace these differences within our company culture to build strong performing teams who can take our business to the next level.