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For Companies At a Glance
- Tasks: Guide innovative companies in leveraging AI for exceptional customer service.
- Company: Join Ada, a pioneering AI customer service company transforming the industry.
- Benefits: Enjoy unlimited vacation, comprehensive health benefits, and a flexible work schedule.
- Why this job: Be at the forefront of AI innovation and make a real impact on customer experiences.
- Qualifications: 3+ years in consulting or pre-sales, fluent in English and French, tech-savvy.
- Other info: Remote UK-based role with excellent growth opportunities and a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Customer Solutions Consultant II role at ada.
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We are driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity. Ada helps 83% of customer conversations to be resolved through automation, saving time, resources, and enabling growth. Established in 2016, Ada is a Canadian company backed by notable investors.
Learn more at www.ada.cx.
Role
We’re looking for a Solutions Consultant II to provide technical and subject-matter expertise to some of the world’s most innovative, fast-growing companies. You will collaborate with our Sales team to close new business by developing a deep understanding of our clients’ business needs, while ensuring existing customers maximize value by crafting AI-first strategies to be adopted across their organization. You will guide and support customers throughout their entire lifecycle with Ada, from initial engagement as a prospect through implementation and long-term success.
Responsibilities (Outcomes)
- Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their business.
- Utilize knowledge of APIs and SaaS platforms to address technical questions and provide solutions.
- Deliver concise, compelling, value-based presentations (demos, technical assessments, roadmaps) to all levels of an organization, including C-suite.
- Build custom product demonstrations and sandboxes to capture the long-term value of Ada’s Automation-First strategy.
- Scope and design integrations into customers’ existing technology stack.
- Support pre-sales meeting quarterly revenue goals through closing new business.
- Support customers through implementation and going live with Ada’s product.
- Support post-sales retaining and expanding existing client accounts with quarterly business reviews and upsell opportunities.
- Drive adoption and utilization of the platform, focusing on increasing automated resolutions for existing customers.
- Collaborate with Product Management, Engineering, and Marketing to improve Ada’s products and marketing based on feedback.
Note: This is a remote UK-based position.
Qualifications
- 3+ years of strategy/management/technology consulting and/or pre-sales engineering experience.
- Fluent in English and French; Spanish is an asset.
- Working knowledge of APIs and SaaS platforms (e.g., Shopify, Salesforce, Zendesk, HubSpot).
- Excellent communication and presentation skills; ability to explain technical concepts to non-technical audiences.
- Strong relationship-building skills with technical champions and VP-level stakeholders considered an asset.
- Technically and analytically curious; eager to learn and improve the status quo.
- Reliable, resilient team player with a startup mindset; ability to manage multiple priorities in a fast-paced environment.
- Generative AI implementation experience is a strong asset.
Benefits & Perks
Benefits and perks apply to full-time, permanent employees. Here’s what we offer:
- Unlimited Vacation; comprehensive benefits (extended health, dental, vision, travel, life insurance).
- Wellness account; employee & family assistance plan.
- Flexible work schedule; remote-first, in-person options; learning & development budget.
- Work-from-home budget; access to cutting-edge AI tools; hands-on with LLMs.
- Thriving in the AI innovation space.
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Customer Solutions Consultant II employer: Ada
Contact Detail:
Ada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Consultant II
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs. Tailor your examples to highlight your experience with customer solutions and AI technologies.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Solutions Consultant II
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI and customer service shine through. We want to see how you can contribute to making customer service extraordinary, so share any relevant experiences or projects that highlight your passion!
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Consultant II role. Highlight your experience with SaaS platforms and APIs, and explain how your skills align with our mission at Ada. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: We appreciate clarity! When describing your past experiences, use straightforward language and get to the point. Avoid jargon unless it’s relevant, and focus on how your contributions made a difference in previous roles. This will help us understand your impact quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Ada
✨Know Your Stuff
Make sure you have a solid understanding of Ada's AI solutions and how they can transform customer service. Brush up on your knowledge of APIs and SaaS platforms like Shopify and Salesforce, as you'll need to discuss these in detail during the interview.
✨Showcase Your Communication Skills
Since you'll be explaining technical concepts to non-technical audiences, practice articulating complex ideas in simple terms. Prepare examples of how you've successfully communicated with stakeholders at various levels, especially VPs.
✨Demonstrate Your Curiosity
Ada values a mindset of continuous improvement. Be ready to share instances where you've sought out new knowledge or improved processes. This shows you're not just technically savvy but also eager to learn and grow.
✨Prepare for Relationship Building
Think about how you can build rapport with clients and internal teams. Have examples ready that highlight your relationship-building skills, particularly in fast-paced environments. This will show that you can maintain strong connections while driving results.
