At a Glance
- Tasks: Provide operational support for SaaS platforms and enhance user experience.
- Company: Dynamic digital transformation consultancy in the property management sector.
- Benefits: Flexible working, hybrid model, and excellent career progression opportunities.
- Other info: Autonomy in managing your workload and personal development focus.
- Why this job: Join a tech-savvy team and make a real impact in the property sector.
- Qualifications: Experience in SaaS support and strong communication skills required.
The predicted salary is between 55000 - 55000 € per year.
A leading SaaS vendor and consultancy in the Property Management sector in London is looking to recruit an Application / Software Support Specialist to work with their Client Services team. This role offers the opportunity to progress into a Service Desk Manager position as the team continues to grow.
The role will initially involve operational support for various SaaS and data/dashboarding platforms, such as HubSpot and financial & property management platforms (e.g., MRI Qube). Responsibilities include:
- Ongoing support escalation
- Technical documentation
- Testing and release support of the systems
- Continuous improvements and upgrades
This position is ideal for someone who is self-driven and ambitious, capable of working independently while utilising available resources for personal development. The company prioritises work/life balance, offering a hybrid working model with employees spending 3 days a week in the office and the remainder working remotely. A flexible schedule is also provided, allowing autonomy in managing workloads as long as client needs are met.
To Be Considered:
- Demonstrable experience in a Technical Product Support role in a SaaS environment
- Excellent experience with widely used CRM platforms (e.g., HubSpot, Salesforce)
- Experience with SaaS, System Integrations, or Cloud-based platforms
- Demonstrable experience working to SLAs
- Strong communication skills
- Knowledge of ITIL
- Experience in test management and technical documentation
This company is at the forefront of digital transformation in the property sector, providing an exciting opportunity to influence how operational technology impacts tenants, landlords, and property managers. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact.
Applications are being considered immediately, so please apply as soon as possible or contact matthew.coney@adameher.com for more information.
Application Support Specialist (SaaS/CRM) - London (Hybrid Remote) - £55,000 in Bury employer: Ada Meher
Ada Meher is an exceptional employer, offering a dynamic work environment in London that prioritises employee growth and work-life balance. With a strong focus on digital transformation in the property management sector, employees enjoy flexible working arrangements, including hybrid remote options, and have access to extensive personal development opportunities, making it an ideal place for ambitious individuals looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist (SaaS/CRM) - London (Hybrid Remote) - £55,000 in Bury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to SaaS and CRM support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your experience with SaaS platforms like HubSpot. This can really set you apart from other candidates during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team!
We think you need these skills to ace Application Support Specialist (SaaS/CRM) - London (Hybrid Remote) - £55,000 in Bury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Application Support Specialist. Highlight your experience with SaaS and CRM platforms like HubSpot, and don’t forget to mention any relevant technical support roles you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for digital transformation and how your skills align with the company's goals. Be sure to mention your ambition and desire for personal development.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear, concise language and demonstrate how you’ve effectively communicated in past roles, especially in technical contexts.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered promptly as we’re looking to hire ASAP!
How to prepare for a job interview at Ada Meher
✨Know Your SaaS Inside Out
Make sure you brush up on your knowledge of SaaS platforms, especially HubSpot and any other CRM tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles and how they can be leveraged for operational support.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous positions. Think about specific challenges you faced in a SaaS environment and how you resolved them. This will demonstrate your ability to think critically and act independently.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms, as you may need to support clients who aren't as tech-savvy. Clear communication can set you apart from other candidates.
✨Emphasise Your Ambition and Growth Mindset
This company values personal development, so be sure to express your ambition and desire to grow within the role. Share your career goals and how you see yourself progressing into a Service Desk Manager position, showing that you're not just looking for a job, but a long-term career.
