At a Glance
- Tasks: Provide operational support for SaaS platforms and enhance user experience.
- Company: Dynamic digital transformation consultancy in the property management sector.
- Benefits: Flexible working, hybrid model, and excellent career progression opportunities.
- Other info: Autonomy in managing your workload and personal development focus.
- Why this job: Join a tech-savvy team and make a real impact in the property sector.
- Qualifications: Experience in SaaS support and strong communication skills required.
The predicted salary is between 55000 - 55000 € per year.
A leading SaaS vendor and consultancy in the Property Management sector in London is looking to recruit an Application / Software Support Specialist to work with their Client Services team. This role offers the opportunity to progress into a Service Desk Manager position as the team continues to grow.
The role will initially involve operational support for various SaaS and data/dashboarding platforms, such as HubSpot and financial & property management platforms (e.g., MRI Qube). Responsibilities include:
- Ongoing support escalation
- Technical documentation
- Testing and release support of the systems
- Continuous improvements and upgrades
This position is ideal for someone who is self-driven and ambitious, capable of working independently while utilising available resources for personal development. The company prioritises work/life balance, offering a hybrid working model with employees spending 3 days a week in the office and the remainder working remotely. A flexible schedule is also provided, allowing autonomy in managing workloads as long as client needs are met.
To Be Considered:
- Demonstrable experience in a Technical Product Support role in a SaaS environment
- Excellent experience with widely used CRM platforms (e.g., HubSpot, Salesforce)
- Experience with SaaS, System Integrations, or Cloud-based platforms
- Demonstrable experience working to SLAs
- Strong communication skills
- Knowledge of ITIL
- Experience in test management and technical documentation
This company is at the forefront of digital transformation in the property sector, providing an exciting opportunity to influence how operational technology impacts tenants, landlords, and property managers. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact.
Applications are being considered immediately, so please apply as soon as possible or contact matthew.coney@adameher.com for more information.
Application Support Specialist (SaaS/CRM) - London (Hybrid Remote) - £55,000 in Bolton employer: Ada Meher
Ada Meher is an exceptional employer, offering a dynamic work environment in London that prioritises employee growth and work-life balance. With a strong focus on digital transformation in the property management sector, employees enjoy flexible working arrangements, including hybrid remote options, and have access to extensive personal development opportunities, making it an ideal place for ambitious individuals looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist (SaaS/CRM) - London (Hybrid Remote) - £55,000 in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and CRM space, especially those who might know about opportunities at companies like the one you're eyeing. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 2
Prepare for the interview by diving deep into the company’s products and services. Familiarise yourself with their tech stack, especially HubSpot and any other platforms mentioned. Showing that you’ve done your homework can really impress the hiring team.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to the company through our website. Express your interest in the Application Support Specialist role and highlight how your skills align with their needs. It shows initiative and enthusiasm!
✨Tip Number 4
Practice your problem-solving skills! Since this role involves technical support, be ready to tackle some hypothetical scenarios during interviews. Think about how you would handle common issues with SaaS platforms and articulate your thought process clearly.
We think you need these skills to ace Application Support Specialist (SaaS/CRM) - London (Hybrid Remote) - £55,000 in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Application Support Specialist. Highlight your experience with SaaS and CRM platforms like HubSpot, and don’t forget to mention any relevant technical support roles you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for digital transformation and how your skills align with the company's goals. Be sure to mention your ambition and desire for personal development.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and if you have examples of how you've effectively communicated in past roles, include them!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered as soon as possible. Don’t wait too long – we’re looking to hire ASAP!
How to prepare for a job interview at Ada Meher
✨Know Your SaaS Stuff
Make sure you brush up on your knowledge of SaaS platforms, especially HubSpot and any other CRM tools mentioned in the job description. Be ready to discuss your experience with these systems and how you've used them to solve problems in previous roles.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Think about examples where you've effectively communicated technical information to non-technical stakeholders, as this will demonstrate your ability to bridge the gap between tech and clients.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific support scenarios or challenges. Prepare by thinking through past experiences where you successfully resolved issues under pressure, particularly in a SaaS environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Self-Driven Nature
This role requires someone who can work independently while also taking advantage of available resources. Be ready to share examples of how you've taken initiative in your previous roles, whether it’s improving processes or seeking out learning opportunities to enhance your skills.
