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- Tasks: Provide operational support for SaaS platforms and enhance user experience.
- Company: Dynamic digital transformation consultancy in the property management sector.
- Benefits: Flexible working, hybrid model, and excellent career progression opportunities.
- Other info: Autonomy in managing your workload and personal development focus.
- Why this job: Join a tech-savvy team and make a real impact in the property sector.
- Qualifications: Experience in SaaS support and strong communication skills required.
The predicted salary is between 52500 - 52500 £ per year.
Ada Meher is currently working with a scaling SaaS vendor and consultancy in the Property Management sector in London as they look to recruit an Application / Software Support Specialist to work with their Client Services team and with the opportunity to progress into a Service Desk Manager role as the team continues to grow.
The role will initially involve working on operational support for a number of SaaS and data/dashboarding platforms, such as HubSpot and financial and property management platforms (ie MRI Qube). You would be responsible for the ongoing support escalation, technical documentation, testing and release support of the systems as well as continuous improvements and upgrades.
This role would suit someone who is self-driven and ambitious enough to work independently as well as take advantage of the resources and expertise made available to them internally to aid their personal development. This is a real focus for the client and every member of staff has their own personal development opportunities.
As part of their commitment to work/life balance, the company works on a hybrid basis with employees spending 3 days a week in office and the rest working remotely. They also offer a flexible schedule – as long as clients’ needs are met and work is getting done you’ll have the autonomy to manage your workload the way that works best for you!
To Be Considered:
- Demonstrable experience in a Technical Product Support role in a SaaS environment
- Excellent experience working with widely used CRM platforms (eg HubSpot, Salesforce)
- Experience working directly on SaaS, System Integrations or Cloud-based platforms
- Demonstrable experience working to SLAs
- Strong communication skills
- Knowledge of ITIL
- Experience in test management and technical documentation
This company is at the forefront of digital transformation in the property sector, offering an exciting opportunity to shape how operational technology impacts tenants, landlords, and property managers alike. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact.
We are looking to hire for this role ASAP and shortlisting has already begun. For consideration, please apply immediately or get in touch directly.
Application Support Specialist (SaaS/CRM) - London (Hybrid) - £55,000 employer: Ada Meher
Contact Detail:
Ada Meher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist (SaaS/CRM) - London (Hybrid) - £55,000
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to SaaS and CRM support. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific situations where you solved problems or improved processes. This will demonstrate your value as an Application Support Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Specialist (SaaS/CRM) - London (Hybrid) - £55,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Application Support Specialist. Highlight your experience with SaaS and CRM platforms like HubSpot, and don’t forget to mention any relevant technical support roles you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for digital transformation and how your skills align with the company's goals. Be sure to mention your self-driven nature and ambition to grow within the team.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and if you have examples of how you've effectively communicated in past roles, include them!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Ada Meher
✨Know Your SaaS Inside Out
Make sure you brush up on your knowledge of SaaS platforms, especially HubSpot and any other CRM tools mentioned in the job description. Be ready to discuss how you've used these tools in previous roles and how they can be leveraged for operational support.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced in a SaaS environment and how you resolved them. This will demonstrate your ability to think critically and act independently, which is key for this role.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you may need to interact with clients who aren't as tech-savvy. Clear communication can set you apart from other candidates.
✨Emphasise Your Continuous Learning Mindset
The company values personal development, so be prepared to discuss how you stay updated with industry trends and technologies. Share any relevant courses or certifications you've pursued, and express your enthusiasm for ongoing learning and growth within the role.