At a Glance
- Tasks: Provide operational support for SaaS platforms and enhance client services.
- Company: Dynamic digital transformation consultancy in the property management sector.
- Benefits: Flexible working, hybrid model, and excellent career progression opportunities.
- Other info: Collaborative culture with autonomy to manage your workload effectively.
- Why this job: Join a tech-savvy team and make a real impact in the property sector.
- Qualifications: Experience in Technical Product Support and knowledge of CRM platforms like HubSpot.
The predicted salary is between 55000 - 55000 € per year.
Ada Meher is currently working with a scaling SaaS vendor & consultancy in the Property Management sector in London as they look to recruit an Application / Software Support Specialist to work with their Client Services team and with the opportunity to progress into a Service Desk Manager role as the team continues to grow.
The role will initially involve working on operational support for a number of SaaS and data/dashboarding platforms, such as HubSpot and financial & property management platforms (ie MRI Qube). You would be responsible for the ongoing support escalation, technical documentation, testing and release support of the systems as well as continuous improvements & upgrades.
This is a real focus for the client and every member of staff has their own personal development opportunities. As part of their commitment to work/life balance, the company work on a hybrid basis with employees spending 3 days a week in office and the rest working remotely. They also offer a flexible schedule – as long as clients’ needs are met and work is getting done you’ll have the autonomy to manage your workload the way that works best for you!
- Demonstrable experience in a Technical Product Support role in a SaaS environment
- Excellent experience working with widely used CRM platforms (eg HubSpot, Salesforce)
- Knowledge of ITIL
This company is at the forefront of digital transformation in the property sector, offering an exciting opportunity to shape how operational technology impacts tenants, landlords, and property managers alike. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact.
We are looking to hire for this role ASAP and shortlisting has already begun. For consideration, please apply immediately or get in touch at matthew.
Application Support Specialist (SaaS/CRM) - London (Hybrid Remote) - £55,000 in Altrincham employer: Ada Meher
Ada Meher is an exceptional employer, offering a dynamic work environment in the heart of London with a strong focus on employee development and work-life balance. With flexible working arrangements and a collaborative culture, employees are empowered to take ownership of their roles while contributing to innovative digital transformation projects in the property management sector. The opportunity for progression into leadership roles further enhances the appeal for those looking to grow their careers in a supportive and forward-thinking company.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist (SaaS/CRM) - London (Hybrid Remote) - £55,000 in Altrincham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to SaaS and CRM support. We recommend using the STAR method to structure your answers – it’ll help you showcase your problem-solving skills effectively.
✨Tip Number 3
Show off your tech-savvy side! Be ready to discuss specific tools and platforms you've worked with, especially HubSpot or similar CRMs. This will demonstrate your hands-on experience and make you stand out.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Application Support Specialist (SaaS/CRM) - London (Hybrid Remote) - £55,000 in Altrincham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Application Support Specialist. Highlight your experience with SaaS and CRM platforms like HubSpot, and don’t forget to mention any relevant technical support roles you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with the company’s focus on digital transformation in the property sector.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. This will demonstrate your tech-savvy problem-solving abilities, which are key for this position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ada Meher
✨Know Your SaaS Inside Out
Make sure you brush up on your knowledge of SaaS platforms, especially HubSpot and any other CRM tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles and how they can be leveraged for operational support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous positions. Think about specific challenges you've faced in a SaaS environment and how you resolved them. This will demonstrate your ability to think critically and act decisively.
✨Understand ITIL Principles
Since knowledge of ITIL is highlighted, make sure you understand its core principles. Be prepared to discuss how ITIL practices can improve service delivery and support processes in a SaaS context.
✨Emphasise Your Adaptability
With the role being hybrid and flexible, it's important to convey your adaptability. Share experiences where you've successfully managed your workload remotely while still meeting client needs, showcasing your ability to thrive in a dynamic work environment.
