Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage claims, and ensure a smooth repair process.
- Company: Join AD Williams, a company dedicated to customer satisfaction and teamwork.
- Benefits: Enjoy a collaborative work environment and opportunities for growth.
- Why this job: Be the face of our brand and make a real impact on customer experiences.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Work in a supportive team that values your contributions and ideas.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Service Advisors are the face of AD Williams, demonstrating our values and work principles. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our Customer Service Advisor’s identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, face to face, planning collection and deliveries, you will need to work as part of the site team. Main accountabilities for our Customer Service Advisor: Liaising with and updating customers throughout the repair process Courtesy car administration Insurance Company Portals Understanding how to handle all types of the Company claims processes and procedures – insurer/fleet/in-house/retail etc. as agreed within Insurer Service Level Agreements To administer cash, credit card payments and banking To arrange deliveries and collections of vehicle with the relevant paperwork in place Filing and cleansing of systems and data To ensure all the offices and customer facing areas are clean and tidy To work together with recovery companies and loan car suppliers To make sure Customer Service Level Agreements are adhered to Key skills to be successful as…
Customer Service Advisor employer: AD Williams Accident Repair Centres
Contact Detail:
AD Williams Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Customer Service Advisor. Understanding the nuances of customer interactions, especially in a repair process context, will help you stand out during discussions.
✨Tip Number 2
Showcase your teamwork skills! Since this role emphasizes collaboration, be prepared to share examples of how you've successfully worked in a team environment to enhance customer satisfaction.
✨Tip Number 3
Research common customer service scenarios related to vehicle repairs and insurance claims. Being knowledgeable about these topics will demonstrate your proactive approach and readiness for the role.
✨Tip Number 4
Prepare to discuss how you handle difficult customer situations. Highlighting your problem-solving skills and ability to maintain composure under pressure will resonate well with the hiring team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and skills required, such as customer interaction, claims processes, and teamwork.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, communication skills, and any previous roles that involved teamwork or handling customer inquiries. Make sure to use keywords from the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention specific examples of how you've contributed to customer satisfaction in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AD Williams Accident Repair Centres
✨Show Your Customer-Centric Attitude
Make sure to highlight your commitment to customer satisfaction during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Demonstrate Team Collaboration Skills
Since the role emphasizes teamwork, be prepared to discuss how you have successfully worked with others in a collaborative environment. Mention any experiences where you contributed to a team goal or supported a colleague.
✨Familiarize Yourself with Claims Processes
Understanding the various claims processes mentioned in the job description is crucial. Research common procedures related to insurance claims and be ready to discuss how you would handle different scenarios.
✨Prepare for Practical Scenarios
Expect to be asked about how you would manage specific customer service situations. Practice responding to potential scenarios, such as handling a difficult customer or coordinating deliveries, to demonstrate your problem-solving skills.
