Wedding and Events Operations Coordinator in Worcester

Wedding and Events Operations Coordinator Location: Worcestershire Salary: £28,000 – £31,500 per annum, depending on experience Vacancy Type: Permanent, Full Time Working Hours: 40 hours per week, including evenings, weekends and bank holidays We are an established hotel and events venue in Worcestershire, hosting a wide range of weddings, private celebrations, corporate functions, tribute nights and seasonal events throughout the year. We are looking for an enthusiastic, organised and hands-on Wedding and Events Operations Coordinator to join our team and play a key role in delivering exceptional experiences for our guests. The Role This varied role spans the full event journey: client enquiries and venue showrounds, planning meetings, detailed function sheets and on-the-day coordination. You will manage suppliers, timings and operational preparations, taking ownership to ensure events run smoothly. This is not a purely office-based planning position. You will be visible on the floor, work closely with hotel departments and assist with wider hospitality operations when required. Key Responsibilities Wedding & Event Planning Act as a key contact for couples and event organisers; lead showrounds, planning meetings and final detail appointments. Respond to enquiries, follow up leads and help convert prospective bookings. Prepare and maintain accurate function sheets, schedules, table plans, booking records and operational instructions. Coordinate requirements across kitchen, food and beverage, reception, housekeeping and maintenance. Liaise with external suppliers and communicate dietary needs, special requests and event arrangements clearly. Monitor deposits, payment schedules and outstanding balances; assist with showcases and promotional events. Wedding & Event Operations Take ownership of allocated weddings and events from set-up through to completion. Oversee room layouts, ceremony arrangements, table settings, presentation and post-event resets. Welcome and support clients, suppliers and guests; act as the main on-the-day contact. Coordinate ceremonies, drinks receptions, meals, speeches and entertainment, keeping events to schedule. Brief teams, support food and beverage service and resolve issues promptly and professionally. Act as the main point of contact for couples and organisers during their events. Hotel Operations & Guest Experience Support restaurant, bar, breakfast, function and reception operations when required, including guest enquiries and check-ins. Assist with meeting-room preparation, operational walkarounds and duty management responsibilities after appropriate training. Attend planning meetings, distribute updated function sheets on time and provide clear departmental handovers. Follow up feedback and complaints, helping improve procedures, service standards and guest satisfaction. About You We are looking for someone with a genuine passion for hospitality, strong organisational skills and the confidence to take responsibility in a busy, guest-facing setting. Previous wedding, event or hotel operations experience is highly desirable. Excellent attention to detail, communication and interpersonal skills. Confident balancing multiple priorities, solving problems and remaining calm under pressure. Friendly, professional, proactive and willing to help across departments. Strong administration and IT skills; comfortable working independently and in a team. Flexible for early starts, late finishes, evenings, weekends and bank holidays. Experience with hotel management, event planning or wedding booking systems is advantageous; training will be provided. Working Hours This is a permanent, full-time position of 40 hours per week, with shifts based on the hotel’s event and operational requirements. The role combines office-based planning with event-day coordination and practical hotel shifts. Flexibility during peak wedding and festive periods is essential. Why Join Us Join an experienced hospitality team, build your skills across planning and operations, and play a meaningful part in delivering special occasions for our guests. We value reliability, ownership, initiative and pride in doing the job well. To Apply If you feel you are a suitable candidate and would like to work for Imperial Hospitality, we would welcome your application