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- Tasks: Assist tenants with contract renewals and manage administrative tasks in a fast-paced environment.
- Company: Join a reputable company known for its supportive culture and commitment to employee well-being.
- Benefits: Enjoy fresh fruit daily, discounts, extra leave, and wellness days off.
- Why this job: Gain valuable experience in administration while working in a dynamic team that values your input.
- Qualifications: Strong English skills, admin experience, and proficiency in Word and Excel are essential.
- Other info: Flexible hours with a day off during the week and exciting company parties.
The predicted salary is between 20000 - 25000 £ per year.
Location: London
Salary: £23,000 – £25,000 per annum (Plus generous target based bonus potential)
Hours: Monday - Friday and Saturday (With 1 day off during the week to compensate) 10:00 – 18:00 and Saturday 11:00 – 17:00
Our clients are seeking an experienced, reliable and organised Administration Assistant to join their busy, fast paced environment.
The Role
- You will play a crucial role by making sure their current tenants renew their tenancy contracts, checking their viability and ensuring all administration details are finalised in time.
- Send renewal invitations to tenants from 3 months to contract expiration date and at the last 45 days before contract end date, call tenants or resend frequent reminders during this time, weekly and daily towards the end of tenancy.
- Negotiate with tenants regarding the rent and length and prepare the renewal contracts, send via Docusign.
- Update the tenancy on the system according to the renewal information for the purpose of other departments.
- Prepare the section 21 notice and other notice documents and send to tenants by the required method.
- Renewal rent increases will require tenant finance checks again to ensure tenant details are still correct and confirmation of new room prices within the remit of the renewal process bracket and within the overall room pricing.
- Check client’s correspondence and confirm what clients wish not to continue and wish to renew, volume is dependent on the season.
- Check historic and current payment behaviour of tenants to ascertain if they are good renewal candidates.
- Check the customer service email, respond to most urgent tenant complaints giving a response time frame and what department will be getting back to them.
- Inform the correct department and person of the issues reported.
- Classify complaints and issues reported and follow up and present the results to Finance department management on a monthly basis.
- Liaise with accounts, property management, admin and when relevant Sales Director and Sales Manager.
Skills and Qualifications
- Very good command of English written and oral, a good communicator.
- Proven experience in an administrative and sales role is beneficial.
- Good with Word, Excel, very good at calculations, strong attention to detail and accuracy.
- Great organisational and time management skills, able to prioritise, flexible and adapt to changing priorities and deadlines.
- Able to build rapport with colleagues, work proactively, with minimal supervision and a positive attitude.
Benefits
- Fresh fruit available each day.
- Regular paid for eyesight test.
- Staff Benefits - Discounts scheme.
- Additional annual leave and SSP top up pay accrual with length of service.
- 1 day off on your birthday and 1 wellness day off per year.
- Summer and Winter Company party with closure between Christmas to New Year.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Renewal Administration Assistant employer: Ad Warrior
Contact Detail:
Ad Warrior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Administration Assistant
✨Tip Number 1
Familiarise yourself with the tenancy renewal process. Understanding the key steps involved, such as sending renewal invitations and negotiating terms, will help you demonstrate your knowledge during any discussions with us.
✨Tip Number 2
Brush up on your communication skills. Since you'll be liaising with tenants and various departments, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills. Prepare examples of how you've managed multiple tasks or projects simultaneously in previous roles, as this is crucial for success in a fast-paced environment like ours.
✨Tip Number 4
Demonstrate your attention to detail. Be ready to discuss how you've ensured accuracy in your work before, especially when dealing with contracts and financial checks, as this is vital for the Renewal Administration Assistant role.
We think you need these skills to ace Renewal Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and sales roles. Emphasise your organisational skills, attention to detail, and any experience with tenant management or similar tasks.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your ability to handle tenant communications, manage renewals, and work under pressure in a fast-paced environment.
Showcase Communication Skills: Since the role requires excellent written and oral communication, provide examples in your application of how you've successfully communicated with clients or colleagues in previous roles.
Highlight Technical Proficiency: Mention your proficiency in Word and Excel, as well as any experience with document management systems like Docusign. This will demonstrate your readiness for the administrative tasks outlined in the job description.
How to prepare for a job interview at Ad Warrior
✨Showcase Your Organisational Skills
As a Renewal Administration Assistant, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised and prioritised your workload, especially in a fast-paced environment.
✨Communicate Clearly and Confidently
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated with clients or colleagues in previous roles, particularly in resolving issues or negotiating terms.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. Bring up specific instances where your meticulous nature helped avoid errors or improved processes. You might want to mention your proficiency with tools like Word and Excel, as these will be important in your daily tasks.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations related to tenant renewals and complaints. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and ability to remain calm under pressure.
