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- Tasks: Provide tailored support and advice to customers, ensuring their needs are met.
- Company: A customer-focused organisation dedicated to making a difference in the community.
- Benefits: Competitive salary, full-time role, and opportunities for personal growth.
- Why this job: Make a real impact by helping people secure their homes and improve their lives.
- Qualifications: Experience in support work and strong communication skills.
- Other info: Join a passionate team committed to preventing homelessness across the South East.
The predicted salary is between 32300 - 32300 £ per year.
Location: South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford)
Salary: £32,300 per annum
Vacancy Type: Full-time
Closing date: 08 May, 2026
At the organisation, their customers are at the heart of everything they do. They’re looking for a Tenancy Support Caseworker to join their Locality Team across the South East, ensuring their customers receive high quality, responsive and personalised support.
What you’ll be doing:
- Provide tailored support and advice to customers, including regular engagement and home visits.
- Assess customer needs and develop outcome-focused, person-centred support plans.
- Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention.
- Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.
- Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.
- Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals.
- Attend and contribute to multi-agency meetings to support customers.
Tenancy Support Caseworker South East in Reading employer: Ad Warrior
Contact Detail:
Ad Warrior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Caseworker South East in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the housing support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission of providing high-quality support to customers. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy support and customer engagement. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenancy Support Caseworker South East in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Tenancy Support Caseworker. We want to see how you can provide that high-quality, personalised support our customers deserve!
Showcase Your Experience: Don’t hold back on sharing your relevant experience! Whether it’s working with vulnerable groups or managing budgets, we’re keen to see how you’ve made a difference in similar roles. Use specific examples to illustrate your impact.
Be Person-Centred: Remember, this role is all about the customers! Highlight your ability to develop person-centred support plans and how you engage with clients. We love seeing candidates who genuinely care about making a positive change in people’s lives.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ad Warrior
✨Know Your Stuff
Make sure you understand the role of a Tenancy Support Caseworker inside out. Familiarise yourself with the key responsibilities, like providing tailored support and engaging with customers. Brush up on relevant legislation and welfare benefits, as this will show your commitment and knowledge during the interview.
✨Showcase Your Empathy
This role is all about supporting customers, so be ready to demonstrate your empathy and understanding. Prepare examples from your past experiences where you've helped someone in need or resolved a difficult situation. This will highlight your ability to connect with clients and provide the personalised support they require.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about potential challenges you might face, such as safeguarding concerns or tenancy failures, and how you would approach them. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. Inquire about their approach to multi-agency meetings or how they measure the success of their support plans. This not only gives you valuable information but also demonstrates your proactive attitude.