Advice, Information & Helpline Officer
Location: Guildford, Surrey
Salary: Competitive
Vacancy Type: Permanent and Full Time (36 hours per week)
Closing Date: 13th of September 2026
As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support,informationandguidance.
Through compassionate listening, professionaljudgementand effective triage, you will helpunpaidcarers access information, services and support that can make a real difference to their lives.
This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others.
In this role, you will:
- Provide information,guidanceand signposting to carers.
- Assess needs and identify potential risks.
- Respond to enquiries with empathy, professionalism and sensitivity.
- Connect carers with appropriate support, both within their organisation and beyond.
- Help ensure carers feel informed, valued and supported.
Helping carers feel heard,understoodand supported, one conversation at a time.
Why workwiththem?
AtAction for Carers Surrey, they're committed to creating a supportive and inclusive environment where every colleague can thrive. Their benefits reflect their values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life
Their Benefits Include:
- Generous annual leave
28 days plus Bank Holidays for full-time colleagues, rising to 31 days with length of service. - Company sick pay from day one
Because your wellbeing matters. - Paid carers’ leave
Recognising and supporting colleagues with caring responsibilities. - Paid volunteering leave
Up to two days per year to support a cause that matters to you. - Personal celebration day
Anadditionalpaid day to celebrate a birthday, familymilestoneor other special occasion. - HSF Health Plan membership
Including healthcare support, Perkbox discounts and rewards, and access to an Employee Assistance Programme. - Flu jab reimbursement scheme
Helping you look after your health and wellbeing. - Employee payroll loan scheme
Providing support with unexpected expenses when needed. - Pension scheme
With Smart Pension, helping you plan for your future. - Bringing people together
Including their annual employee conference and summer social event, giving colleagues opportunities to connect, collaborate and celebrate their collective impact. - Staff Carers Group
Offering connection, understanding and peer support from colleagues who have caring responsibilities.
Join a team that cares about carers and the people who support them.
Safeguarding Statement
Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. They expect all colleagues and volunteers to share this commitment.
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