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- Tasks: Support engineers and provide top-notch customer service in a dynamic office environment.
- Company: Join a trusted security systems company with over 25 years of experience in Lincolnshire.
- Benefits: Enjoy a permanent role with a competitive salary and a supportive team culture.
- Why this job: Make a real impact while working for a reputable family-run business focused on quality.
- Qualifications: Experience in administration or customer service, plus excellent IT skills are essential.
- Other info: Must be willing to undergo security screening; full UK driving licence required.
The predicted salary is between 24000 - 28000 £ per year.
Location: Stamford, Lincolnshire
Salary: up to £28,000 per annum
Contract - Full time, permanent, 40 hours per week
Hours - Monday to Friday
Our client provides businesses and homes with comprehensive fire, intruder or security systems which are individually designed. They have a reputation built on their commitment to the highest quality standards in security.
The Role
This role will be responsible for customer support and supporting engineering teams ensuring an excellent customer experience in order to support the field-based installation team (x 4) install and service Intruder systems, Fire alarm systems, CCTV, Access Control and Gates and Barriers.
The duties include:
- Provide exceptional day to day office/business support and coordination to field based Security Engineers covering Lincolnshire, Leicestershire, Cambridgeshire, Northamptonshire and Rutland
- Provide excellent customer service ensuring customers receive prompt and diligent support and advice
- Use dedicated software and various Microsoft apps to book work with appropriate detail and information
- Ensure bookings include the technical information held on file for a particular client or location
- Resolve issues, complaints and problems in a timely and professional manner
- Use Outlook and Excel to manage bookings and retain data and records
- Ongoing review, assessment and improvement of business processes and operational costs
- Take card payments over the phone and ensure records and receipts are kept orderly
- Order tools and equipment as required and be aware of orders and deliveries
- Maintain records for the fleet of vans and ensure service requirements and bookings are administered
- Other ad hoc general administration as required
About You
You will be an experienced administrator who is able to provide first class customer service. Due to the nature of the business, the successful applicant will be required to be security screened/police checked.
Experience & Qualifications
- Experience in administration/customer service/coordination
- Excellent IT skills with ability to use various Apps plus MS Office (including Excel), Teams, databases etc
Skills and personal attributes
- Process orientated, meticulously organised
- A self-starter with a can-do, helpful attitude
- A completer-finisher – ensuring all administration is well organised
- Excellent customer service and natural, warm, attentive people skills
- High level of integrity and discretion due to the nature of the business
- Understands and embraces speed of response required
- Flexible and able to support a small, tight team with varied tasks
- Diligence to ensure work is completed to the highest standard; accurately and efficiently
- A problem solver - able to work around and through problems and issues
- You must hold a Full UK driving Licence or equivalent
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Customer Support Administrator employer: Ad Warrior
Contact Detail:
Ad Warrior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the specific security systems mentioned in the job description, such as intruder systems and CCTV. This knowledge will not only help you understand the role better but also impress during any discussions with us.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled difficult situations in the past. We value a warm and attentive approach, so be ready to share your experiences that highlight these qualities.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office applications like Excel and Outlook. Being proficient in these tools is crucial for the role, and showcasing your ability to use them effectively can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for the company and its values during any interactions. Researching our reputation and commitment to quality will help you convey genuine interest, making you a more appealing candidate for the Customer Support Administrator position.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your IT skills, particularly with Microsoft Office and any specific software you have used that relates to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to provide excellent customer service and your organisational skills, as these are key attributes for the position.
Highlight Relevant Experience: In your application, clearly outline any previous roles where you provided support to teams or managed customer interactions. Use specific examples to demonstrate how you resolved issues and improved processes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Ad Warrior
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer support, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to resolve issues and maintain a positive attitude.
✨Demonstrate Your IT Proficiency
Familiarise yourself with the software and tools mentioned in the job description, such as Microsoft Office and any relevant apps. Be ready to discuss your experience with these tools and how you can use them to enhance efficiency in the role.
✨Emphasise Your Organisational Skills
The position requires meticulous organisation and process orientation. Prepare to discuss how you manage your time and tasks effectively, perhaps by sharing examples of how you've handled multiple responsibilities in previous roles.
✨Prepare for Problem-Solving Scenarios
As a problem solver, you should be ready to tackle hypothetical scenarios during the interview. Think about common challenges in customer support and how you would approach resolving them, demonstrating your proactive mindset.
