At a Glance
- Tasks: Provide first-line IT support and troubleshoot issues for staff and students.
- Company: Renowned university with a rich history in agricultural education.
- Benefits: Competitive salary, 30 days annual leave, and flexible working options.
- Other info: Great opportunity for growth and learning in a dynamic team.
- Why this job: Kickstart your IT career while making a difference in a supportive environment.
- Qualifications: Strong customer service skills and a passion for technology.
The predicted salary is between 20000 - 24000 £ per year.
Location: Cirencester, GL7 6JS
Flexible working options are available
Salary: Grade 3: £23,061 - £24,685 DOE
Vacancy Type: Permanent, full-time
The University has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector.
IT Support at the University is key to the success of the University by enabling academic staff, enriching curriculum and supporting both face-to-face and distance learning. The Support Desk team provides software, systems and hardware support to staff, students and other users. This person will be an important member of the team undertaking support activities as directed and working directly with users to provide IT support and escalated issues to enable resolution.
The IT & Estates team are looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students and visitors to the university), providing solutions where possible, and escalating to more senior team members when required. They will be involved in the day-to-day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with developments in the field and the ongoing requirements of the university to grow their knowledge and understanding in order to provide high standards of support.
This role would be an excellent development opportunity for those who have an aptitude for computers and IT but don’t necessarily have formal training in this area. Key requirements for the successful candidate are excellent customer service skills, the ability to accurately gather, record and clearly communicate customer issues and needs, and experience in following complex, technical instructions.
The University is set in beautiful surroundings and offers a range of Staff Benefits including a 35-hour working week, a generous 30 days annual leave entitlement.
Junior IT Support Desk Advisor in Cirencester employer: Ad Warrior
Stratford-upon-Avon Town Council is an exceptional employer, offering a unique opportunity to lead and influence the governance of a historic town. With a strong commitment to community engagement and professional development, employees benefit from a collaborative work culture that values innovation and strategic thinking. The role of Deputy Chief Officer not only allows for meaningful contributions to local governance but also provides avenues for personal growth and leadership within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Desk Advisor in Cirencester
✨Tip Number 1
Network like a pro! Reach out to current employees at the University or in similar roles on LinkedIn. A friendly chat can give us insights into the team culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We recommend role-playing with a friend to nail down your responses and show off those customer service skills they’re after.
✨Tip Number 3
Show your passion for IT! During interviews, share any personal projects or experiences that highlight your problem-solving skills. It’s all about demonstrating that you’re eager to learn and grow in this field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Junior IT Support Desk Advisor in Cirencester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior IT Support Desk Advisor role. Highlight any customer service experience and technical skills you have, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for us. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves helping users with their IT issues, it's crucial to demonstrate your ability to communicate clearly. Use straightforward language in your application and make sure to convey your problem-solving approach.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ad Warrior
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common software and hardware issues, as well as basic troubleshooting steps. This will help you demonstrate your understanding of the role and show that you're ready to tackle real-world problems.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to discuss your customer service experience. Think of examples where you've successfully resolved issues or helped someone out. Highlighting your communication skills will make you stand out!
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like how you'd handle a frustrated user or a technical problem. Practise your responses to these scenarios so you can showcase your problem-solving abilities and calm demeanour under pressure.
✨Research the University
Take some time to learn about the university's IT support structure and its mission. Understanding their values and how the IT Support Desk fits into the bigger picture will help you tailor your answers and show genuine interest in the position.
