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For Companies At a Glance
- Tasks: Lead the café, ensuring smooth operations and exceptional customer service.
- Company: Join a reputable hospice dedicated to creating joyful spaces for patients and families.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact while working in a friendly, inclusive atmosphere.
- Qualifications: Experience in hospitality, Level 2 Food Safety, and strong leadership skills required.
- Other info: Flexible hours with a focus on sustainability and community engagement.
The predicted salary is between 21800 - 26100 £ per year.
The Café Supervisor ensures that each hospice café is not only well-run but a haven of comfort and connection for patients, families, staff, and visitors. In this role, you lead by example, providing an exceptional hospitality experience while ensuring that food safety, sustainability, and inclusivity remain at the heart of what they do. With the Living Life’s Wishes strategy guiding us, you help create joyful, welcoming spaces that add more life to every day.
Key Responsibilities:
- Café Operations & Leadership
- Take the lead in managing the day-to-day running of the café, ensuring a smooth and efficient service.
- Supervise and support Café Assistants and volunteers, ensuring all tasks are completed to a high standard.
- Maintain a welcoming and friendly atmosphere for all customers.
- Ensure compliance with food safety, hygiene, and health and safety regulations.
- Monitor and maintain high standards of cleanliness across the café.
- Ensure all food and drinks are prepared and served in accordance with the Hospice’s policies and food hygiene regulations.
- Manage the cash register and card payments, ensuring accuracy and security.
- Food Safety, Allergen Management & Compliance
- Ensure all café staff comply with Level 2 Food Safety in Catering standards.
- Act as the Allergen Champion, ensuring full compliance with allergen laws and best practices.
- Maintain up-to-date allergen information for all food and drinks served in the café.
- Train and support Café Assistants and volunteers in allergen awareness and cross-contamination prevention.
- Ensure accurate allergen signage and information is available for customers.
- Implement and oversee HACCP procedures, temperature logs, and allergen records.
- Ensure all food is correctly stored, labelled, and handled to prevent contamination.
- Monitor and enforce cleaning schedules to meet environmental health standards.
- Stock & Supplier Management
- Order stock and manage inventory to reduce waste while ensuring availability of key items.
- Liaise with suppliers and place orders in a timely manner.
- Support sustainability initiatives by reducing food waste and sourcing ethical suppliers where possible.
- Work closely with the Head of Cafe Operations to monitor stock costs and suggest efficiencies.
- People Management & Training
- Support the induction and ongoing training of Café Assistants and volunteers.
- Provide clear guidance to staff on roles and responsibilities, including allergen awareness.
- Ensure volunteers are trained and supported in their café roles, fostering an inclusive and positive working environment.
- Customer Engagement & Development
- Ensure high levels of customer service and responsiveness to feedback.
- Work with the Head of Cafe Operations to develop menus and pricing strategies.
- Support hospice fundraising events by aligning café operations with planned activities.
- Provide reassurance and guidance to customers with allergens or dietary concerns.
Skills and Qualifications:
- Experience in a similar café or hospitality role.
- Level 2 Food Safety in Catering (or willingness to obtain before starting).
- Knowledge and understanding of allergen regulations, with a commitment to ensuring compliance.
- Excellent customer service and communication skills.
- Experience in cash handling and stock control.
- Ability to lead and motivate a small team.
- Friendly, approachable, and professional.
- Strong leadership and teamwork skills.
- Ability to remain calm under pressure and work efficiently in a fast-paced environment.
- A passion for delivering excellent customer service.
- A proactive and problem-solving mindset.
- A commitment to ensuring the café is allergen-safe and inclusive for all customers.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.
Café Supervisor employer: Ad Warrior
Contact Detail:
Ad Warrior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café Supervisor
✨Tip Number 1
Familiarise yourself with the specific needs of a hospice café environment. Understanding the unique atmosphere and customer base will help you demonstrate your commitment to creating a welcoming space for patients and families during your interview.
✨Tip Number 2
Highlight your experience in managing teams and training staff. Be prepared to share examples of how you've successfully led a team in a fast-paced environment, as this role requires strong leadership skills to ensure smooth café operations.
✨Tip Number 3
Showcase your knowledge of food safety and allergen management. Being able to discuss relevant regulations and your experience in maintaining compliance will set you apart as a candidate who prioritises safety and customer care.
✨Tip Number 4
Prepare to discuss your approach to customer service and engagement. Think of specific instances where you've gone above and beyond to enhance the customer experience, as this role is all about creating joyful interactions in the café.
We think you need these skills to ace Café Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in café or hospitality roles. Emphasise your leadership skills, customer service experience, and any qualifications related to food safety and allergen management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional hospitality. Mention specific experiences that demonstrate your ability to lead a team and ensure compliance with food safety regulations.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as cash handling, stock control, and training staff. Use examples to illustrate how you've successfully applied these skills in previous roles.
Show Your Commitment to Inclusivity: Discuss your understanding of allergen regulations and your commitment to creating an inclusive environment. Provide examples of how you've supported customers with dietary concerns in the past.
How to prepare for a job interview at Ad Warrior
✨Showcase Your Leadership Skills
As a Café Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you motivate and support your team. Share specific examples of how you've handled challenges in a café or hospitality setting.
✨Demonstrate Your Knowledge of Food Safety
Since food safety is crucial for this role, brush up on Level 2 Food Safety in Catering standards. Be ready to explain how you ensure compliance with food hygiene regulations and allergen management in your previous roles.
✨Emphasise Customer Service Excellence
This position requires a strong focus on customer service. Prepare to share instances where you've gone above and beyond to enhance the customer experience, especially in a café environment. Highlight your ability to handle feedback and resolve issues.
✨Align with the Organisation's Values
Familiarise yourself with the hospice's Living Life’s Wishes strategy. During the interview, express your understanding of their mission and how you can contribute to creating a welcoming and inclusive atmosphere for all customers.
