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- Tasks: Coordinate and deploy recovery resources in a fast-paced control centre.
- Company: Leading provider of 24-hour Breakdown & Recovery Services with over 40 years of experience.
- Benefits: Competitive pay starting from £14.00 per hour, flexible shifts, and full-time permanent contract.
- Why this job: Join a dynamic team and make a real difference in emergency situations.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
- Other info: Police vetting required; alternative shift patterns may be discussed.
Location: Widnes
Salary: From £14.00 per hour (dependent on shift & experience)
Shift Pattern: 4 days on, 2 days off – 12-hour shifts (day & night shifts available)
Contract: Full-time, Permanent
Our client is a leading provider of 24-hour Breakdown & Recovery Services, proudly operating for over 40 years. They support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, they are expanding their Control Centre team in Widnes.
The Role
They are seeking dedicated Breakdown & Recovery Co-ordinators to join their fast-paced 24-hour Control Centre. This role requires calm, confident decision-making, especially when dealing with time-critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally. You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams.
Key Responsibilities
- Coordinate and deploy recovery resources efficiently across all active jobs
- Monitor job progress through to completion
- Manage driver workloads and map nearest available resources
- Answer and manage high-volume inbound and outbound calls
- Liaise with administrative staff and recovery teams
- Raise workload issues or operational concerns with management
- Provide training and support to colleagues as required
- Handle customer enquiries professionally in person and by phone
- Ensure accurate documentation and compliant handling of personal data (GDPR)
- Conduct property searches with integrity and confidentiality
Skills and Qualifications
- Strong communication skills (written & verbal)
- Ability to work under pressure and remain calm in urgent situations
- Excellent problem-solving and decision-making abilities
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Flexible, proactive, and positive attitude
- Strong interpersonal skills and professionalism
- Target-driven and comfortable working to deadlines
- Understanding of health and safety requirements
Additional Information
Police Vetting is required for this role. Failure to achieve and maintain clearance may result in withdrawal of offer or termination of employment. Alternative shift patterns may be considered and discussed at interview.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Breakdown and Recovery Coordinator employer: Ad Warrior
Contact Detail:
Ad Warrior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown and Recovery Coordinator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling high-volume calls and liaising with various teams, being clear and confident in your speech is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you had to make quick decisions under pressure. This will demonstrate your ability to handle the fast-paced environment of the Control Centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Breakdown and Recovery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Breakdown & Recovery Co-ordinator role. Highlight relevant experience and skills that match the job description, like your communication skills and ability to work under pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've handled similar situations in the past, especially in high-pressure environments.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share instances where you’ve made quick decisions or resolved issues effectively, as this is crucial for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ad Warrior
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Breakdown and Recovery Coordinator. Familiarise yourself with the key tasks like managing calls, deploying recovery operators, and handling emergencies. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is crucial in this role, prepare examples that highlight your ability to communicate effectively under pressure. Think of situations where you successfully managed high-volume calls or resolved conflicts, and be ready to share these during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've handled urgent situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your calm decision-making and problem-solving skills when faced with time-critical challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
