Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome and support visitors, ensuring a calm and respectful environment.
- Company: Join Forward Trust, a social enterprise making a real difference.
- Benefits: Flexible hours, training opportunities, wellbeing days, and generous leave.
- Why this job: Make a meaningful impact in the lives of families during challenging times.
- Qualifications: Compassionate, organised, and able to work as part of a team.
- Other info: Evening and weekend shifts required; great career growth potential.
The predicted salary is between 22932 - 22932 £ per year.
Visits Receptionist
Location: East Riding of Yorkshire
Salary: £22,932 per annum
Vacancy Type: Permanent
About The Role
Make a Meaningful Impact Every Day
Are you passionate about supporting families and individuals during challenging times? Do you thrive in a role that blends compassion, organisation, and teamwork? Forward Trust is seeking a dedicated Prison Visits Centre Reception Worker to join our dynamic Connections Team at HMP Millsike.
This is a pivotal role in delivering our core Connections Services, which include:
- Connections Visits
- Family and Relationship Support
- Health, Wellbeing & Substance Misuse Services
As the first point of contact for visitors to the prison, you\’ll help create a welcoming and respectful environment, easing the emotional stress of visits while ensuring security and operational efficiency.
Key Responsibilities
- Greet and register visitors, ensuring punctuality and accurate documentation
- Create a calm, supportive reception environment to reduce visitor anxiety
- Provide practical advice, emotional support, and signposting to relevant services
- Collaborate with Family & Relationship Practitioners and external agencies
- Maintain confidentiality and uphold security protocols
- Manage the Visits Helpline and respond to enquiries promptly
- Keep the reception area clean, organised, and stocked with resources
- Serve refreshments and assist with special visits or family events
Partnership & Collaboration
- Work closely with prison security staff to ensure safe and smooth visits
- Support multi-disciplinary team meetings and safeguarding discussions
- Liaise with external agencies to provide holistic support to visitors
Continuous Improvement & Safeguarding
- Collect visitor feedback to improve service delivery
- Monitor visitor flow and report operational issues
- Stay up-to-date through training and development
- Ensure all activities comply with safeguarding and security policies
Administration & Flexibility
- Maintain accurate visitor logs and incident reports
- Handle calls and enquiries related to visits
- Support a clean, welcoming reception space
- Flexibility required, including evenings and weekends
Why Join Us?
At Forward Trust, we believe in second chances and strong connections. You\’ll be part of a team that makes a real difference in the lives of prisoners and their families—offering support, dignity, and hope.
This position will include evening and weekend working.
This job is subject to enhanced DBS and Prison Vetting, a start date will not be confirmed until this has been completed.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
Benefits
- Flexible working
- Training and development opportunities
- Simply Health Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro rata\’d for part time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years\’ service and up to 9% thereafter
- Death in Service Payment (2x annual salary)
- Critical Illness Insurance (subject to qualifying criteria)
To Apply
If you feel you are a suitable candidate and would like to work for Forward Trust, please proceed through the following link to be redirected to their website to complete your application.
https://careers.forwardtrust.org.uk/vacancies/269/visits-receptionist.html
#J-18808-Ljbffr
Visits Receptionist in Full Sutton) employer: Ad Warrior Ltd
Contact Detail:
Ad Warrior Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visits Receptionist in Full Sutton)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Forward Trust. Understand their mission and values, especially how they support families and individuals. This will help you connect with the interviewers and show that you're genuinely interested in making a meaningful impact.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your skills align with the role of a Visits Receptionist. Highlight your compassion, organisational skills, and teamwork experience to demonstrate you're the right fit for the Connections Team.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident and ready to tackle any questions thrown your way during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Visits Receptionist in Full Sutton)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting families and individuals shine through. We want to see how much you care about making a difference in people's lives, especially during challenging times.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate organisation, as it reflects the skills you'll need in the role!
Tailor Your Application: Don’t just send a generic application! Tailor your responses to highlight how your experience aligns with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their skills to our needs.
Apply Through Our Website: Remember to apply through our website for the best chance of success! It’s straightforward and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Ad Warrior Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Visits Receptionist role. Familiarise yourself with the responsibilities like greeting visitors and providing emotional support. This will help you demonstrate your passion for the position and how your skills align with their needs.
✨Showcase Your Compassion
Since this role involves supporting families during challenging times, be prepared to share examples of how you've shown compassion in previous roles. Think about situations where you've helped someone feel at ease or provided support in a stressful environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and interpersonal skills. For instance, they might ask how you'd handle a distressed visitor. Practise your responses to these types of questions to show you're ready for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
