Customer Service Advisor -Part Time / Evenings - 25 hrs per week
Location: Southampton (Hybrid)
Salary: £18,480 per year (£28,000 full-time equivalent) + excellent benefits
Hours: Part Time Evenings (25 hours)
Start Date: December or January
Are you passionate about delivering exceptional customer service and helping people when they need it most?
We are recruiting Customer Service Advisors to join a leading UK digital bank's contact centre in Southampton.
This is a part-time evening role, ideal for anyone looking for work that fits around daytime commitments, with most shifts worked from home. Whether you're a student, parent, carer, graduate, an early riser with daytime commitments, or simply prefer working later in the day, this could be the perfect opportunity for you.
The Role
- Supporting customers via phone, email, live chat and social media
- Handling a variety of queries, from simple requests to more complex issues, and taking ownership to find the right solutions
- Responding to complaints and escalating issues where necessary
- Contributing ideas to improve processes and enhance the overall customer experience
Hours and Hybrid Working
- 25 hours per week, working evenings on a 6 week rota, mainly 17:00-22:00 or 19:00-00:00, including some weekends
- 5 weeks of office-based training, Monday to Friday, 09:00-17:30, before moving on to your regular evening shifts
- Following training, you'll only need to attend the office one shift per fortnight, with the remaining shifts worked from home
About You
- Previous contact centre experience is not essential. What matters most is your understanding of what great customer service looks like
- Excellent written and verbal communication skills
- A resilient and calm approach, particularly when supporting customers who may be experiencing financial difficulties or other sensitive circumstances
- The ability to work confidently in a fast-paced, changing environment
- Basic IT skills and confidence using technology (you'll be provided with a MacBook)
- An understanding of customer vulnerability and the importance of treating every customer with empathy, patience and respect
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Customer Service Advisor in Southampton employer: Ad Warrior Ltd
Stratford-upon-Avon Town Council is an exceptional employer, offering a collaborative work culture that values transparency and civic engagement. Employees benefit from professional development opportunities, including support for obtaining the CiLCA qualification, and enjoy a meaningful role in shaping local governance and community events in the historic town of Stratford-upon-Avon.
