Service Coordinator
Location: Office-based role in Pinchbeck
Salary: Competitive Salary (Dependent on Experience)
Vacancy Type: Full-Time Permanent Position
Working Hours: Monday to Friday 8:30am - 5:00pm
We are looking for a motivated and organised Service Coordinator to become part of our friendly and supportive team.
This is an excellent opportunity for someone who enjoys working in a fast-paced office environment and takes pride in delivering outstanding customer service while coordinating engineers and service operations efficiently.
The Role
As our Service Coordinator, you will be responsible for:
- Managing incoming customer calls and emails
- Scheduling engineers and service appointments
- Preparing job sheets and updating CRM systems
- Coordinating with customers, suppliers, and internal teams
- Maintaining accurate service and customer records
- Supporting the smooth day-to-day running of service operations
What We're Looking For
- Excellent communication and telephone skills
- Strong organisational and multitasking abilities
- Professional and confident approach
- Good knowledge of postcode areas and route planning
- Experience using Microsoft Word & Excel
- Ability to work independently and as part of a team
- Experience with CRM systems is preferred
- Training on Clik software will be provided
Essential Requirements
Experience
- Previous experience in an administrative, scheduling, customer service, or coordination role
- Experience handling telephone and email enquiries professionally
- Experience working in a fast-paced office environment
- Experience using Microsoft Office applications, including Word and Excel
Skills & Knowledge
- Excellent verbal and written communication skills
- Strong organisational and time management abilities
- Ability to multitask and prioritise workload effectively
- Confident telephone manner and professional approach to customer service
- Ability to remain calm and professional under pressure
- Good attention to detail and accuracy in record keeping
- Knowledge of postcode areas and route planning
- Ability to work independently and as part of a team
- Basic understanding of CRM systems and administrative processes
Personal Qualities
- Friendly, professional, and approachable manner
- Reliable and dependable with a strong work ethic
- Smart and presentable appearance
- Positive attitude and willingness to learn
- Flexible and adaptable approach to daily tasks
- Ability to build strong working relationships with customers, engineers, suppliers, and colleagues
Desirable Requirements
- Previous experience in a service coordination or engineering support environment
- Experience using CRM software such as Clik
- Experience scheduling engineers or field-based staff
- Understanding of service operations and customer scheduling processes
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Service Coordinator in South Witham employer: Ad Warrior Ltd
Stratford-upon-Avon Town Council is an exceptional employer, offering a collaborative work culture that values transparency and civic engagement. Employees benefit from professional development opportunities, including support for obtaining the CiLCA qualification, and enjoy a meaningful role in shaping local governance and community events in the historic town of Stratford-upon-Avon.
