At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and chat while resolving enquiries and processing orders.
- Company: Join a leading IT recycler with a commitment to quality and customer satisfaction.
- Benefits: Enjoy staff discounts, gym access, and a referral bonus scheme.
- Other info: Work in a vibrant environment with opportunities for career advancement.
- Why this job: Be part of a dynamic team that values your input and supports your growth.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 15750 - 24784 £ per year.
Services Co-Ordinator - ITAD
Location
Droitwich
Job Type : Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary.
The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat.
It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed.
The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs.
It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations.
As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market.
We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.
Key Responsibilities
- Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner.
- Provide detailed information about products and services, answer queries, and offer solutions based on customer needs.
- Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary.
- Assist with order placement, processing, tracking, and returns or exchanges.
- Accurately input and update customer information in the CRM (Customer Relationship Management) system.
- Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction.
- Collect customer feedback and report trends or recurring issues to management for further action or improvement.
- Work with other departments (e. g., Sales, Technical Support, Logistics) to ensure customers' needs are met promptly and effectively.
- Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries.
Competencies & Behaviours
- Strong verbal and written communication skills; ability to interact with a wide range of customers.
- Strong ability to resolve customer issues in a timely, efficient manner.
- Ability to manage multiple tasks and requests simultaneously.
- Ability to stay calm and understanding when dealing with difficult customers.
- Effectively prioritize tasks to meet service level agreements (SLAs).
- Familiarity with CRM software, Microsoft Office Suite, and other customer service tools.
- Ensure accuracy in data entry and while processing orders or addressing customer inquiries.
Benefits
- Staff discount online store
- Company events
- Refer a friend Scheme - £150+
- On-site Fully Equipped Gymnasium
- #J-18808-Ljbffr
Services Co-Ordinator employer: Ad Warrior Ltd
Stratford-upon-Avon Town Council is an exceptional employer, offering a collaborative work culture that values transparency and civic engagement. Employees benefit from professional development opportunities, including support for obtaining the CiLCA qualification, and enjoy a meaningful role in shaping local governance and community events in the historic town of Stratford-upon-Avon.
StudySmarter Expert Advice🤫
We think this is how you could land Services Co-Ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ad Warrior Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ad Warrior Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Services Co-Ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ad Warrior Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Ad Warrior Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ad Warrior Ltd!
How to prepare for a job interview at Ad Warrior Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
