Insurance Claims Officer in Oxford)

• Insurance Claims Officer
• Vacancy Type: Permanent, Full Time

We're looking for a Claims Officer to join our Governance, Assurance & Risk team and play an important role in supporting the day-to‑day delivery of Stonewater's insurance service.

This is a varied role where you'll help manage insurance claims from initial notification through to closure, working with colleagues across the organisation as well as brokers, insurers, loss adjusters and solicitors.

You'll keep claims moving, gather supporting information, maintain accurate records and make sure key dates and actions don't get missed.

You'll also get involved in the wider insurance service, supporting annual renewals, policy administration, payments and recoveries, while helping us identify opportunities to improve our processes and the quality of our data.

What we're looking for

You don't necessarily need to have followed a traditional insurance career path.

We're interested in people with administration or case management experience gained within insurance, claims, housing, legal services, finance, risk management or a similar environment.

You'll bring

• Great organisational skills and the ability to manage competing priorities.
• Strong attention to detail and a methodical approach.
• Confidence communicating with a range of internal and external stakeholders.
• The ability to gather, review and accurately record information.
• Good judgement and confidence knowing when something needs escalating.
• Experience using Microsoft Outlook, Word and Excel.
• A proactive, collaborative and customer-focused approach.
• Experience of commercial insurance, particularly Property and Liability, would be valuable.
• Experience within housing or another property or asset-based organisation would also be an advantage.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing.

If not already qualified, there may be an expectation to study towards a professional qualification.

If you already hold a relevant insurance qualification such as a CII Certificate, that's great, but we're equally interested in someone willing to work towards one.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

Discover Stonewater

Stonewater is one of the UK's largest social housing providers, driven by our purpose that everyone has a place to call home.

With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Everything we do is centred on our customers.

We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive.

Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.

We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.