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- Tasks: Support survivors of church-related abuse through helpline, email, and live chat.
- Company: First Light, dedicated to supporting survivors with a compassionate approach.
- Benefits: Competitive salary, hybrid working, 25 days holiday, increasing to 30 after 5 years.
- Why this job: Make a real difference in the lives of survivors while developing your skills.
- Qualifications: Empathy, communication skills, and a passion for supporting others.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 24956 - 25350 £ per year.
Overview
Salary: £24,956 per annum rising to £25,350 per annum on successful completion of probation
Hours: 37.5 hours per week (09:00 - 17:00 Monday to Friday)
Holiday: 25 days annual holiday entitlement increasing to 30 days after 5 years' service per annum plus bank holidays
Base: Hybrid working - mixture of home working and in an office in Plymouth, Swindon or Gloucester
Contract: Permanent
About the Role
The Safe Spaces Support Advisor will be the first point of contact for Survivors of Church related abuse accessing the Safe Spaces service, including operating the helpline, monitoring an email inbox and live chat. They will make first contact with all new referrals into the Safe Spaces service within 24 hours of receipt of referral and assist in operating group peer support for Survivors.
Key responsibilities
- Support recent or non-recent survivors of church-based abuse who wish to access the Safe Spaces service.
- Maintain survivor engagement for adults using the Safe Spaces helpline, email and live chat as a single point of contact until such a time as they decide to make a referral.
- Ensure that the victim feels supported, listened to and believed.
- Support with safety planning, monitor risk (including escalation to high risk and safeguarding concerns) in tandem with the Survivor Advocates and Team manager.
- Explain potential options with survivors regarding statutory pathways and Diocesan pathways for justice and support.
- Provide victim-focused advice and guidance for external agencies approaching Safe Spaces for expertise.
- Broker recovery support packages (recovery programs, therapy, peer support, onward referral) for eligible and ineligible contacts. Signpost/refer and broker access to information advice and support.
- Support the Survivor advocates during busy periods to ensure clients are provided with regular and effective contact and support.
- Confirm clients are seen by aftercare services and collect feedback from partner agencies.
- Accurately, confidentially and efficiently manage MODUS and Share Point databases, including the creation and assigning of new cases to Survivor Advocates to contribute to effective monitoring of the service.
- Collect online feedback from current and past clients on a quarterly basis to assist the manager in report writing, including supporting less technologically able service users to complete feedback forms.
- Provide continuity of support to all victims who have not been assigned a front-line support worker or are currently unassigned.
- Continually assess and regularly review the victim risk and needs and use a trauma-informed approach to keeping victims and their families safe.
- Manage and review own caseload ensuring the service is user-centred, cost effective, efficient and responsive to the needs of clients and professionals.
Additional Information
The successful applicant will be subject to a Disclosure & Barring check, and a social media check conducted by a third-party organisation as part of our Safer Recruitment process. Any future offer of employment is contingent on the satisfactory completion of these checks, as well as the receipt of two satisfactory employment references, with one being from your current or most recent employer.
Please note that in some roles staff may be required to work from a home/office base in accordance with our Hybrid Working policy.
Deadline for receipt of applications: 09:00 on 23rd February 2026
Expected date for interviews: To be confirmed with the candidate
If you do not hear from us within 10 working days of the deadline for receipt of applications, please assume you have been unsuccessful at this time. We reserve the right to withdraw this advert early for the right candidate, so we encourage early applications.
To Apply
If you feel you are a suitable candidate and would like to work for First Light, please proceed through the following link to be redirected to our website to complete your application.
Due to safeguarding requirements, we are unable to accept CVs as part of your application or employ any candidate who has been a client of First Light within the last two years. Please complete the application form on the top right of the advert on our website. Ensure that you outline your relevant experience and evidence suitability for the role against the role profile, which is a combined job description and person specification.
Safe Spaces Survivor Advisor in Plymouth) in London employer: Ad Warrior Ltd
Contact Detail:
Ad Warrior Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safe Spaces Survivor Advisor in Plymouth) in London
✨Tip Number 1
Get to know the organisation! Research First Light and their mission. Understanding their values will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to survivor support and trauma-informed care. Role-play with a friend to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your relevant experience and how it aligns with the role profile when filling out the application form.
We think you need these skills to ace Safe Spaces Survivor Advisor in Plymouth) in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your experience aligns with the role of Safe Spaces Survivor Advisor, so make sure you understand what we're looking for!
Tailor Your Application: Don’t just send a generic application! We love it when candidates highlight their relevant experience and skills that match the role profile. Show us how you can support survivors effectively and why you're the right fit for our team.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Remember, less is often more!
Apply Through Our Website: Make sure to apply through our website using the link provided in the job advert. This helps us keep everything organised and ensures your application gets to the right place. We can't wait to hear from you!
How to prepare for a job interview at Ad Warrior Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Safe Spaces Survivor Advisor. Familiarise yourself with the key tasks, such as operating the helpline and supporting survivors. This will help you demonstrate your knowledge and passion during the interview.
✨Showcase Your Empathy
As this role involves supporting survivors of abuse, it's crucial to convey your empathy and understanding. Prepare examples from your past experiences where you've successfully supported individuals in distress. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about how you would approach safety planning or managing a high-risk case, and be ready to discuss your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
