Resident Experience Assistant
Location: Poplar
Salary : £32,112 - £32,571 per annum
Vacancy Type: Permanent, Full Time (35 hours per week)
Closing Date: 2 nd of October 2026
Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.
An opportunity has arisen within our Compliance team for a Resident Experience Assistant.
The Resident Experience Assistant is responsible for providing administrative support to the Head of Resident Experience. They play a crucial role in delivering a fast, efficient, and value-for-money service that consistently achieves high levels of resident satisfaction.
Postholder's Responsibilities:
- Update systems, databases and trackers accurately, and in timely manner
- Collate information for complaints and access cases
- Organise, interrogate, and update data in accordance with Poplar HARCA's policies and procedures
- Raise orders in line with the organisation's policies, procedures and obligations
- Liaise with residents, internal teams, contractors and solicitors
- Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues
- Prepare routine correspondence, ensuring that replies are chased and monitored effectively
- Organise and log incoming correspondence
Skills & Experience:
- Can use MS Word, Excel and Outlook effectively
- Can understand and apply numerical data
- Has worked in a similar role with a similar level of responsibility
- Has worked in repairs within social housing (desirable)
- Has updated systems, databases, and trackers The Company
Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration.
We're all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities.
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