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- Tasks: Manage and deliver engaging training events, ensuring a top-notch customer experience.
- Company: Join The Coaching Academy, the UK's leading coach training provider with a supportive culture.
- Benefits: Enjoy a competitive salary, hybrid working, and access to personal development courses.
- Why this job: Be part of a dynamic team making a real impact in coaching and personal development.
- Qualifications: Experience in event management and strong customer service skills are essential.
- Other info: Work in a vibrant Chiswick office with excellent career growth opportunities.
The predicted salary is between 32000 - 35000 £ per year.
Location: 4 days in our Chiswick office and 1 day from home
Salary: £32,000 - £35,000 per annum
Join The Coaching Academy as an Events Manager. The Coaching Academy is the UK's leading coach training provider, with over 100,000 people trained worldwide over the past 26 years. Founded in 1999 as the first UK-based coaching school, we have built a strong reputation for delivering world-class coach training and personal development programmes.
We are seeking an experienced and highly organised Events Manager to take full end-to-end ownership of our training courses and events programme, with a strong focus on delivering an excellent customer experience. This role plays a central part in the smooth delivery of our online and in-person training, ensuring every event runs seamlessly from initial setup through to completion.
You will work closely with trainers, course coordinators, students and internal teams, building trusted relationships and providing a consistently high standard of customer service. This role suits someone who enjoys variety, is confident communicating with a wide range of people, and thrives in a busy environment where attention to detail, initiative and service quality are equally important.
Key Responsibilities:
- Plan, schedule and manage all training events from end-to-end, ensuring a smooth, professional and customer-focused experience throughout.
- Take end-to-end responsibility for event setup, delivery, communication and follow-up.
- Act as a key point of contact for trainers, students and internal stakeholders, providing responsive and supportive customer service.
- Build strong working relationships with trainers and maintain regular, clear communication.
- Deliver engaging online events using Zoom, including managing sessions, participants and overall event experience.
- Manage course and event-related enquiries by phone and email, handling queries professionally and efficiently.
- Prepare and maintain event documentation, attendance records and course materials.
- Produce weekly and monthly event reports and performance metrics to support planning, service quality and continuous improvement.
- Coordinate the development of course materials, updating where necessary liaising with internal and external stakeholders.
- Taking payments and assisting customers with online account enquiries.
Experience:
- Experience working in a role where you were organising and managing training courses or events end to end, from planning and setup through to delivery and completion, requiring a high level of organisation, customer service and administration.
- Experience supporting and running online events or meetings using Zoom or a similar platform, with a focus on participant experience and smooth delivery.
- Strong customer service experience, providing a professional, confident and positive service to both internal and external stakeholders.
- Experience handling enquiries and communicating clearly with customers by phone and email.
- Experience producing regular reports such as weekly or monthly summaries, using data to improve service and event delivery.
- Experience working closely with trainers, facilitators or stakeholders and building trusted working relationships.
- Ideally, experience working within a training, education, coaching or a professional services environment.
About You:
- Highly organised, proactive and comfortable managing multiple priorities.
- Customer-focused, with a professional and friendly approach.
- Confident communicating by phone, email and video.
- Detail-focused, with strong written and verbal English skills.
- Calm, professional and solutions-focused.
- Able to work independently while contributing positively to a small team.
- Interested in coaching or personal development.
Salary & Benefits:
- Salary: £32-35k
- Full-time: 37.5 hours, Monday to Friday 9.00am to 5.30pm
- Hybrid working: 4 days in our Chiswick office and 1 day from home
- Holiday: 20 days holiday plus public holidays
- Company pension scheme
- Employee Assistance Programme
- Access to TCA coaching and personal development training courses
At The Coaching Academy we are committed to fostering a diverse, inclusive, and equitable environment where everyone feels respected and empowered to contribute.
If you feel you are a suitable candidate and would like to work for The Coaching Academy, please do not hesitate to apply.
Events Manager in Chiswick) employer: Ad Warrior Ltd
Contact Detail:
Ad Warrior Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Manager in Chiswick)
✨Tip Number 1
Network like a pro! Reach out to your connections in the coaching and events industry. Attend local meetups or webinars to get your name out there. You never know who might have a lead on that perfect Events Manager role!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past events, including any online sessions you've managed. This will give potential employers a taste of what you can bring to the table, especially for a role focused on delivering excellent customer experiences.
✨Tip Number 3
Be proactive! If you see an event or training programme that interests you, don’t wait for the job to be advertised. Reach out directly to The Coaching Academy through our website and express your enthusiasm for the Events Manager position.
✨Tip Number 4
Prepare for interviews by practising common questions related to event management and customer service. Think about specific examples from your experience that highlight your organisational skills and ability to handle multiple priorities. Confidence is key!
We think you need these skills to ace Events Manager in Chiswick)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Events Manager role. Highlight your experience in organising training courses and events, and show how your skills align with our focus on customer service and attention to detail.
Showcase Your Experience: When detailing your past roles, emphasise your end-to-end event management experience. We want to see how you've successfully handled everything from planning to delivery, especially in online settings like Zoom.
Be Personable: Remember, we’re a people-focused organisation! Use your application to convey your friendly and professional approach. Share examples of how you’ve built strong relationships with trainers and stakeholders in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Coaching Academy!
How to prepare for a job interview at Ad Warrior Ltd
✨Know Your Events Inside Out
Before the interview, make sure you thoroughly understand the types of events The Coaching Academy runs. Familiarise yourself with their training courses and think about how your experience aligns with their needs. This will help you demonstrate your passion for the role and show that you're ready to take ownership of their events.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on delivering an excellent customer experience, be prepared to share specific examples of how you've provided outstanding service in previous roles. Think about times when you went above and beyond to ensure a smooth event or training session.
✨Prepare for Zoom Scenarios
Given that many events are online, brush up on your Zoom skills. Be ready to discuss how you've managed online events in the past, including any challenges you faced and how you overcame them. You might even want to suggest a few ideas for enhancing participant engagement during virtual events.
✨Demonstrate Your Organisational Skills
The Coaching Academy is looking for someone who is highly organised and can manage multiple priorities. Prepare to talk about your organisational strategies and tools you use to keep track of tasks and deadlines. Sharing a specific example of a successful event you managed from start to finish will really highlight your capabilities.
