Regional Manager in Cardiff) in England

Regional Manager

About The Role

The Regional Manager is a pivotal role within The Forward Trust, providing strategic leadership and operational oversight to ensure the effective delivery of high-quality services across the region.

You will play a key role in ensuring the successful integration of clinical and psychosocial services across both community and custodial settings, driving excellence in service delivery and ensuring that the needs of the people we support remain at the heart of everything we do.

Working closely with the Head of Services, you will lead and support regional teams, ensuring services meet contractual obligations, maintain high standards of clinical governance and deliver positive outcomes for the people accessing our support.

Responsibilities

• Providing effective leadership and line management to Service Managers and Team Leaders across your region, supporting them to deliver high-performing services.
• Monitoring service performance and producing regular reports for commissioners and prime contractors, demonstrating compliance with agreed quality standards and service levels.
• Representing the region at contract review meetings and contributing to clinical governance meetings.
• Ensuring services comply with clinical governance frameworks, audit processes and organisational policies.
• Maintaining compliance with all relevant legal, professional and regulatory requirements relating to clinical service delivery.
• Supporting the ongoing research, development and implementation of best practice across the organisation.
• Identifying opportunities for service development, improvement and growth, contributing to strategic objectives and business development bids.
• Working collaboratively with the Head of Services to identify emerging opportunities and ensure learning and intelligence from the region inform wider organisational development.
• Driving continuous improvement, ensuring services remain responsive, effective and focused on delivering the best possible outcomes.

About you

You will be an experienced and confident manager with a strong understanding of drug and alcohol treatment services, including the delivery of addiction treatment programmes within custodial environments.

You will have the ability to lead and motivate teams, manage performance and ensure services consistently deliver high-quality, person-centred support.

You will bring a commitment to evidence-based treatment approaches, including 12-step interventions and psychosocial interventions, alongside an understanding of community-based provision.

You will also have

• A thorough understanding of drug and alcohol services, including addiction treatment programmes within prison settings.
• A commitment to 12-step interventions and treatment approaches.
• Knowledge and understanding of psychosocial interventions and community-based service provision.
• Experience of developing and implementing service improvements.
• Proven experience in people management, performance management and leading teams.
• Experience of supervising and developing staff, enhancing their skills and supporting them to work effectively.
• An understanding of the voluntary sector and the challenges and opportunities it presents.
• An understanding of, and sensitivity towards, equality, diversity and inclusion.
• Good working knowledge of Microsoft Office packages.
• Experience using database monitoring systems and overseeing the collection, recording and collation of information, including statistical data for audit, research and performance reporting.
• Strong organisational, planning and prioritisation skills.
• Flexibility and adaptability to respond to the changing needs of services.
• The ability to represent The Forward Trust in a positive, professional and credible manner.
• A proactive, solution-focused approach, with the ability to identify key issues and respond effectively.
• Strong communication, negotiation and influencing skills.
• Experience of financial management, including the monitoring and management of project budgets.
• The ability to engage effectively and sensitively with the client group.

Above all, you will be passionate about supporting people affected by drug and alcohol dependency, committed to improving lives and motivated to create a culture of excellence, accountability and continuous improvement across your region.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives.

For more than 25 years we have been working with people to build positive and productive lives, whatever their past.

We believe that anyone is capable of lasting change.

Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Please note that remote roles may require occasional travel for site visits, training and meetings.