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- Tasks: Join us as a Dispatch & Contact Officer, handling emergency calls and supporting the community.
- Company: Be part of the Dorset Police team, dedicated to public safety and community service.
- Benefits: Enjoy competitive pay, gym discounts, wellness support, and ongoing training opportunities.
- Why this job: Make a real impact while developing skills in a dynamic, supportive environment.
- Qualifications: Must be 18+, with a positive attitude and ability to work under pressure.
- Other info: Initial training lasts 5-7 months; travel to Bournemouth may be required.
The predicted salary is between 26106 - 34383 £ per year.
Location: Police Headquarters, Winfrith, Dorset
Salary: Scale D - Starts at £26,106 rising by yearly increments to a maximum of £28,653 per annum. Earn up to £34,383 per annum. The starting salary for Scale D is £29,760, which includes a 14% shift allowance and the potential to earn up to £2,500 for weekend working. This allowance is claimable. Proficiency (subject to assessments after 999 training) allows a shift to full 24/7 pattern with Scale D £31,327, including a 20% shift allowance and potential weekend earnings up to £2,500. Initial training lasts 5-7 months, with dispatch training scheduled afterwards within the probation period. Yearly increments apply until reaching £34,383, inclusive of 20% shift allowance.
Candidate Profile: This role requires a friendly, patient, broad-minded individual with a positive attitude, capable of working in a supportive team and making decisions in stressful situations.
Role Responsibilities:
- Participate in the Dorset Contact Management operation, providing high-quality service to the public, police officers, and staff.
- Focus on effective contact handling, addressing calls efficiently at first contact, and directing officers and incident control via radio/digital communication.
- Initially work as a triage operator to familiarise with contact centre inquiries, with training scheduled as per operational needs.
- Act as the first point of contact for 101 and 999 calls, conducting risk assessments to ensure appropriate responses.
Additional Information: No annual leave during training; training dates will be confirmed upon joining. Travel to Bournemouth for training may be required.
Recruitment Timeline:
- Application via e-recruitment portal.
- Situational Judgement Test (SJT) - 7 days to complete post-eligibility.
- Virtual Assessment Centre - 7 days after passing SJT.
- Final interview and assessment at Police headquarters, Winfrith.
Benefits:
- Competitive salary with increments.
- Subsidised gym memberships.
- Blue Light Card discounts.
- Company sick pay, pension scheme, equipment, onsite parking.
- Insurance schemes, support networks, wellbeing services.
- Development and training opportunities.
Application Process: Interested candidates should apply via the following link: Apply here.
Dispatch and Contact Officer in Winfrith Newburgh) employer: Ad Warrior Ltd
Contact Detail:
Ad Warrior Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch and Contact Officer in Winfrith Newburgh)
✨Tip Number 1
Familiarise yourself with the role of a Dispatch and Contact Officer. Understanding the responsibilities, such as handling emergency calls and conducting risk assessments, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice situational judgement scenarios that may arise in this role. Being able to think on your feet and make quick decisions under pressure is crucial, so consider how you would respond to various emergency situations.
✨Tip Number 3
Showcase your communication skills. As a Dispatch and Contact Officer, you'll need to convey information clearly and effectively, so be prepared to discuss examples of how you've successfully communicated in past roles.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your interview and understanding the team dynamics.
We think you need these skills to ace Dispatch and Contact Officer in Winfrith Newburgh)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Dispatch and Contact Officer position. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Tailored CV: Ensure your CV reflects your experience in customer service, communication, and decision-making under pressure. Highlight any relevant training or qualifications that align with the role's requirements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Use specific examples from your past experiences to demonstrate your ability to handle stressful situations and work effectively in a team.
Prepare for Assessments: Familiarise yourself with the Situational Judgement Test (SJT) format and practice similar scenarios. This preparation will help you perform well in the assessment and showcase your decision-making skills.
How to prepare for a job interview at Ad Warrior Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Dispatch and Contact Officer. Familiarise yourself with the key tasks, such as handling 101 and 999 calls, conducting risk assessments, and working under pressure. This knowledge will help you answer questions confidently.
✨Showcase Your Communication Skills
As this role involves direct communication with the public and police officers, demonstrate your ability to communicate clearly and effectively. Practice articulating your thoughts and responses during the interview, and be prepared to provide examples of how you've handled difficult conversations in the past.
✨Exhibit a Positive Attitude
The ideal candidate for this position is friendly, patient, and broad-minded. During the interview, convey your positive attitude and willingness to work as part of a supportive team. Share experiences that highlight your ability to remain calm and make decisions in stressful situations.
✨Prepare for Situational Questions
Expect situational judgement questions that assess your decision-making skills in real-life scenarios. Prepare by thinking about past experiences where you had to make quick decisions or handle emergencies. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
