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- Tasks: Be the friendly voice for customers, handling enquiries and providing support across various channels.
- Company: Join a leading not-for-profit housing association dedicated to customer satisfaction and community welfare.
- Benefits: Enjoy hybrid working, 33 days annual leave, and a range of perks including shopping discounts.
- Why this job: Make a real difference in people's lives while being part of a supportive, community-focused team.
- Qualifications: Excellent people skills, problem-solving abilities, and experience in customer service are essential.
- Other info: Work in a certified Great Place to Work with opportunities for training and development.
The predicted salary is between 20886 - 31287 £ per year.
Customer Services Advisor
Location: Blaina, Blaenau Gwent (Hybrid Working)
Salary: £26,107.10 per annum
Hours: 37 hours per week
Vacancy Type : Fixed Term Contract (12 months)
Our client was established in 2010 as a not-for-profit housing association, with almost 6,000 homes they are the largest provider of affordable homes in Blaenau Gwent. Their focus is to deliver high levels of customer satisfaction in all aspects of the service that they offer. Part of that is to ensure their customers\’ homes meet the Welsh Housing Quality Standards, and that is why since 2010 they have invested over £130 million in their homes.
They are proud to announce that they recently achieved their Great Place to Work certification, demonstrating their commitment to ensuring the organisation fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work.
With more than 280 people trained and dedicated to their job, they\’re a big employer in the area, and they\’re looking for a Customer Services Advisor to join their Team.
The Role
Working in their Customer Services Team, you\’ll be one of the first people their customers speak to, providing a welcoming, helpful, and professional service to everyone who gets in touch with them. Whether it\’s over the phone, by email, online, or face-to-face, you\’ll be the friendly voice and trusted support that helps their tenants feel listened to and looked after.
You\’ll handle a wide range of enquiries, using your great people skills to understand what each customer needs and making sure they\’re pointed in the right direction. No two calls are the same, and you\’ll play a key role in helping tenants feel supported, whatever their query.
You\’ll work closely with teams across the organisation to resolve issues quickly, update systems accurately, and ensure services are tailored to individual needs. This is a rewarding role where your ability to stay calm, think on your feet, and show empathy will make a real difference in people\’s lives every day.
If you enjoy helping others, solving problems, and being part of a positive, community-focused team, they\’d love to hear from you.
Working Pattern:
As a Customer Services Advisor, you will work 37 hours per week.
Their Customer Services Team work Monday to Friday, providing support between 8:00 am and 5:00 pm. Your working pattern will change daily throughout the week, with example working patterns including:
* 8:00 am to 4:00 pm
* 8:15 am to 4:15 pm
* 8:30 am to 4:30 pm
* 9:00 am to 5:00 pm
Skills and Qualifications
* Demonstrate integrity and support for their values
* Be a self-starter, driven, enthusiastic and customer-focused
* Enjoy working under their own initiative
* Have excellent people skills, be very personable and able to develop good working relationships.
* Be able to demonstrate excellent written and verbal skills.
* Be able to problem solve and make sound judgments.
* Be able to communicate clearly with people with a wide variety of support needs.
* Be able to maintain a professional and calm manner under pressure.
* A good level of Literacy and Numeracy
* Experience of delivering front-line services and dealing with a wide range of customer enquiries
* Experience of using Microsoft Office (Such as Microsoft Word and Excel)
Benefits
* Hybrid Working
* Free on-site parking
* 33 days of annual leave (including bank holidays)
* Defined Contribution Pension Scheme
* Occupational Sick Pay
* Training and Development opportunities
* A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback.
* Free, confidential, 24/7 employee assistance programme (with access to flexible counselling)
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
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Customer Services Advisor in Blaina) employer: Ad Warrior Ltd
Contact Detail:
Ad Warrior Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Blaina)
✨Tip Number 1
Familiarise yourself with the values and mission of the housing association. Understanding their commitment to customer satisfaction and community focus will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples from your past experiences that showcase your problem-solving skills and ability to handle customer enquiries. Being able to share specific instances where you've made a positive impact will demonstrate your suitability for the role.
✨Tip Number 3
Practice your communication skills, especially in handling difficult situations. Since you'll be the first point of contact for customers, showing that you can remain calm and professional under pressure is crucial.
✨Tip Number 4
Research common customer service scenarios relevant to housing associations. This knowledge will not only prepare you for potential questions but also show your genuine interest in the role and the organisation.
We think you need these skills to ace Customer Services Advisor in Blaina)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Services Advisor role. Emphasise your people skills, problem-solving abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for this housing association and how your values align with theirs.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this position, ensure your application is free from errors and clearly conveys your message. Use a friendly yet professional tone throughout.
Highlight Relevant Qualifications: If you have any qualifications or training related to customer service or front-line roles, be sure to mention them. This could include certifications in communication, conflict resolution, or any relevant software skills.
How to prepare for a job interview at Ad Warrior Ltd
✨Show Your People Skills
As a Customer Services Advisor, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully handled customer enquiries in the past, showcasing your empathy and problem-solving skills.
✨Demonstrate Your Initiative
This role requires a self-starter attitude. During the interview, highlight instances where you've taken the initiative to resolve issues or improve processes, showing that you're proactive and driven.
✨Communicate Clearly
Since you'll be dealing with a variety of support needs, practice clear and concise communication. Be ready to explain complex ideas simply, and ensure you listen actively to understand the interviewer's questions fully.
✨Stay Calm Under Pressure
The ability to maintain composure in challenging situations is key. Prepare to discuss scenarios where you've had to think on your feet and remain professional, demonstrating your resilience and calmness.
