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For Companies At a Glance
- Tasks: Lead payroll services and ensure timely, accurate support for customers.
- Company: Join a reputable City Council with a focus on community impact.
- Benefits: Flexible working, 26 days leave, pension scheme, and professional development.
- Why this job: Make a meaningful impact while leading a passionate payroll team.
- Qualifications: Proven payroll experience and strong leadership skills required.
- Other info: Supportive culture with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Customer Enabling Services Payroll Manager
Location: Sunderland
Salary: Grade 8 (
Hours: 37 hours per hour
Vacancy Type: Full time, Permanent
Closing Date: 28 Sept 2025
They\’re looking for an experienced customer-focused Payroll Manager to lead the triage and transactional functions of their Payroll and Pensions service. This role is central to ensuring their customers receive timely, accurate and responsive support.
Currently the Payroll and Pensions function is delivered across two teams. The specialist Payroll and Pensions team is responsible for the overall delivery of the service. You\\\’ll deliver the transactional payroll service in collaboration with the specialist Payroll and Pensions function working closely with them, driving service improvements and leading a team of around 14 staff to deliver high-quality, customer-centric outcomes. A key part of this role is to integrate the function and its ways of working within the wider Customer Enabling Services directorate, ensuring alignment with their transformation goals and values.
This post will be of interest to applicants who have a proven track record and substantial experience of payroll with a complex and diverse range of internal and external customers. In addition to possessing strong technical payroll expertise, it is equally essential that the successful candidate can lead, inspire, support and develop the payroll team to reach their full potential. As such, strong experience in supervision and driving cultural change is also essential.
If you\\\’re passionate about people, thrive in a payroll environment, and want to make a meaningful impact across the Council, they\\\’d love to hear from you.
It is anticipated that shortlisting will be carried out week commencing 29th September.
Shortlisted candidates will be invited to attend an assessment centre to take place on Wednesday 15th October, with those selected for the next stage being interviewed on Friday 17th October.
Why work for the City Council?
- Automatic enrolment into the Local Government Pension Scheme
- Flexible working arrangements to support work-life balance
- 26 days annual leave (31 after 5 years), plus bank holidays
- Option to purchase additional leave through their flexible benefits scheme
- Ongoing professional development opportunities
- Discounted travel, car lease scheme, and Cycle to Work Scheme
- A supportive and inclusive workplace culture
To Apply
If you feel you are a suitable candidate and would like to work for this reputable Council, please proceed through the following link to be redirected to their website to complete your application.
https://www.northeastjobs.org.uk/job/Customer_Enabling_Services_Payroll_Manager/285511
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Customer Enabling Services Payroll Manager in Sunderland) employer: Ad Warrior Ltd
Contact Detail:
Ad Warrior Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enabling Services Payroll Manager in Sunderland)
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and pensions field. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join online forums to meet potential employers or colleagues.
✨Tip Number 2
Prepare for the assessment centre! Brush up on your technical payroll knowledge and think about how you can demonstrate your leadership skills. We suggest practising common interview questions and scenarios related to team management and service improvement.
✨Tip Number 3
Show your passion for people! In your interviews, make sure to highlight your experience in developing teams and driving cultural change. We want to see how you can inspire others and create a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so take that leap and submit your application for the Payroll Manager role today!
We think you need these skills to ace Customer Enabling Services Payroll Manager in Sunderland)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Manager role. Highlight your experience with payroll systems and customer service, as well as any leadership roles you've had. We want to see how your skills match what they're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to the team. We recommend mentioning specific examples of how you've led teams or improved services in the past.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've inspired and developed your team members in previous roles. We love seeing candidates who can motivate others!
Apply Through Our Website: Don't forget to apply through the provided link on their website! It’s the best way to ensure your application gets to the right place. We’re excited to see your application come through!
How to prepare for a job interview at Ad Warrior Ltd
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Understand the key processes, regulations, and any recent changes in payroll legislation. Being able to discuss these confidently will show that you're not just experienced but also up-to-date.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed and inspired others in the past. Think about specific situations where you drove cultural change or improved team performance, and be ready to discuss them.
✨Customer-Centric Mindset
This position is all about delivering high-quality, customer-centric outcomes. Be ready to talk about how you've put customers first in your previous roles. Share stories that highlight your ability to handle complex customer needs and ensure satisfaction.
✨Align with Their Values
Research the City Council's transformation goals and values. During the interview, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but that you're genuinely interested in contributing to their mission.
