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For Companies At a Glance
- Tasks: Support and service customers across the UK, ensuring equipment runs smoothly.
- Company: Join a dynamic engineering team focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values your input and encourages improvement.
- Qualifications: Ideal for Electrical, Maintenance, or Service Engineers with relevant experience.
- Other info: On-call support required, with a fair rota system in place.
The predicted salary is between 38000 - 52000 £ per year.
Location: Northamptonshire
Salary: £44,000 - £47,000 per annum
Hours: The hours of work will vary due to the nature of the position.
The Role
This role would suit an Electrical Engineer, Maintenance Engineer or Service Engineer. The Maintenance Support Engineer will report to the Engineering Support Manager and will be responsible for, but not limited to the following:
- Servicing and supporting their UK wide customer base.
- Escalating and reporting are completed in a timely and professional manner.
- Ensuring planned services are completed in line with the Computerised Maintenance Management System.
- Servicing, repairing and fault diagnosis of all equipment.
- Liaising with the customer in a professional manner.
- Identifying future projects and enhancements to improve throughput and capacity and reduce downtime.
- Identifying spares and replacement machine parts to ensure limited downtime.
- Implementing agreed improvements.
- Ensuring a good level of housekeeping at all times.
- Adhering to all health and safety requirements.
- Providing on-call support on a 24/7 basis pro-rata with the other Engineers (circa 1 week in 3) (12/7 weekly rota).
- Providing cover for the Engineering Support Manager and other Managers within the team.
Maintenance Support Engineer employer: Ad Warrior Careers
Contact Detail:
Ad Warrior Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Support Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and tools used in maintenance engineering. Being knowledgeable about Computerised Maintenance Management Systems (CMMS) will give you an edge, as this is a key part of the role.
✨Tip Number 2
Network with professionals in the industry, especially those who work in similar roles. Attend relevant workshops or seminars to meet potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience with fault diagnosis and repair during the interview. Be ready to share specific examples of how you've successfully resolved issues in previous roles.
✨Tip Number 4
Showcase your customer service skills, as liaising with clients is a significant part of the job. Think of instances where you've effectively communicated with customers or clients to resolve their concerns.
We think you need these skills to ace Maintenance Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Electrical Engineer, Maintenance Engineer, or Service Engineer. Focus on specific skills related to servicing, fault diagnosis, and customer liaison.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention your experience with Computerised Maintenance Management Systems and any relevant projects you've worked on.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully diagnosed and repaired equipment in the past. Highlight any instances where you identified improvements that reduced downtime or enhanced efficiency.
Professional Communication: Emphasise your ability to communicate professionally with customers and team members. This is crucial for the role, so include examples of how you've effectively liaised with clients or managed escalations in previous positions.
How to prepare for a job interview at Ad Warrior Careers
✨Showcase Your Technical Skills
As a Maintenance Support Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss specific equipment you've serviced or repaired, and share examples of fault diagnosis you've successfully completed.
✨Emphasise Communication Skills
This role involves liaising with customers, so highlight your ability to communicate effectively. Prepare to discuss how you've handled customer interactions in the past, especially in challenging situations.
✨Discuss Your Problem-Solving Approach
Employers are looking for candidates who can identify and implement improvements. Be ready to talk about a time when you identified a problem and the steps you took to resolve it, particularly in relation to reducing downtime.
✨Understand Health and Safety Protocols
Since adherence to health and safety requirements is essential, make sure you are familiar with relevant protocols. Be prepared to discuss how you ensure safety in your work environment and any training you've received.
