At a Glance
- Tasks: Support customers and assist with software implementation and project delivery.
- Company: Join a growing software business focused on cloud-based solutions.
- Benefits: Competitive salary, full training, and career development opportunities.
- Other info: Stable role with early responsibility and exposure to various projects.
- Why this job: Gain hands-on experience and build practical skills in a supportive team.
- Qualifications: Degree in tech or business, strong IT skills, and excellent communication.
The predicted salary is between 29000 - 29000 £ per year.
This is a great opportunity to join a growing software business where you'll gain hands‑on experience across software implementation, customer support, system testing and project delivery, with full training provided.
About EndtoEnd IT: EndtoEnd IT develops cloud based business management software for timber window manufacturers and installers. The system supports the full process from enquiry and quotation through design, manufacture and installation or delivery, helping customers streamline workflows and operate more efficiently. The business has grown steadily over the past eight years and works with many respected companies across the industry. Due to continued growth, we're now expanding our Support & Implementation Team.
The Role: As a Graduate IT Project Support / Support & Implementation Analyst, you'll support customers using the EndtoEnd system and assist with new client implementations. You'll be trained to become a system superuser, allowing you to support users confidently, assist with onboarding, and contribute to ongoing improvements.
Key Responsibilities:- Providing phone‑based and online customer support
- Logging and managing support tickets using HubSpot
- Supporting and coordinating new client implementation projects
- Assisting with system setup, onboarding and user training
- Testing new software features and reporting findings
- Supporting internal processes and project delivery
- General administration and team support
- A degree in a technology or business‑related subject
- Strong IT skills and confidence learning new systems
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- At least one year's work experience
- Full UK driving licence and own vehicle (location not easily accessible by public transport)
- Experience in construction or manufacturing is an advantage but not essential
- Full training to become a system expert
- Exposure to software implementation, customer support and testing
- Early responsibility in a varied role
- Career development opportunities within a growing team
- A stable, permanent role in a successful software business
Why Apply? This role offers real experience, real responsibility and a clear development path. If you're looking for a graduate role where you can build practical skills, work closely with customers and grow within a supportive team, this is an excellent place to start. You must be eligible to work in the UK. Visa sponsorship is not available for this role.
Graduate IT Support Analyst in Hebden Bridge employer: Ad Talent
Claires Court is an excellent employer, offering a supportive and professional working environment for Laboratory Technicians in Maidenhead. With a focus on employee growth through training and development opportunities, as well as a commitment to work-life balance with term-time hours and flexible options, you will play a vital role in fostering students' learning in a hands-on science setting. Join us to make a meaningful impact while enjoying a competitive salary and a collaborative team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Support Analyst in Hebden Bridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ad Talent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ad Talent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ad Talent!
✨Direct Apply to Ad Talent
Let's not forget to apply directly through the Ad Talent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Graduate IT Support Analyst in Hebden Bridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ad Talent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ad Talent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ad Talent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
