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- Tasks: Provide top-notch technical support for solar products and solve customer queries.
- Company: Join a global leader in innovative solar solutions with a strong international presence.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Be part of a team that drives innovation in renewable energy and makes a real impact.
- Qualifications: Technical degree in related fields and experience in customer service support for solar products.
- Other info: Dynamic role with a focus on teamwork and continuous learning in the solar industry.
The predicted salary is between 36000 - 60000 £ per year.
AD Energy is seeking a Technical Service Support Engineer on behalf of a global manufacturer in the photovoltaic industry. Our client offers intelligent and smart solar solutions to the residential and commercial markets, with a strong international presence and a focus on innovation.
This position is a new role, an addition to the current international after-sales service team across Europe. The key duties of this role will be:
- To identify technical problems remotely and provide relevant advice and solutions.
- Manage technical service escalation queries and processes via online and system portals.
- Become a vital member of the technical service team to ensure high-quality technical customer service care for all local business partners and end customers.
Candidates of interest must demonstrate:
- A technical affinity for solar products and experience in a service/after-sales technical support function with grid-connected solar or energy products.
- Fluency in English.
Key Responsibilities:
- Be the first point of contact for solar PV clients and customers regarding product and technical matters.
- Attend to hotline and first-line help desk support queries.
- Receive and manage escalated technical error reports and inquiries from the help desk (tier 1).
- Work to find solutions for escalated technical error reports.
- Process and monitor errors and inquiries in a 2nd Level support capacity.
- Attend to direct higher-level technical and service issue customer requests.
- Log customer complaints and provide feedback and solutions.
- Work closely with R&D on more complex technical matters.
- Assist and help Tier 1 Engineers if required.
- Ensure client communication throughout the case and inquiry process with all parties.
- Document all cases, inquiries, developments, changes, and resolutions on the internal database.
- Conduct follow-up duties with customers.
- Ensure and promote great after-sales service and customer satisfaction.
- Be an advocate of the company growth plan and product profile.
Key Skills & Experience:
- Possess a technical degree in a related field such as power, renewables, solar, photovoltaics, or electrical engineering.
- Experienced background or completed a vocational training course in Electronics, Electrical Engineering, Grid Power, Smart Energy Technologies, or Renewables.
- Strong working knowledge of providing technical, after-sales, customer service support and guidance for solar electronics, solar technology, or PV kits.
- Experience and enjoyment in working with clients over the telephone on technical product issues within a help desk, call centre, or technical hotline environment.
- Remote technical troubleshooting and ticketing experience.
- A keen interest in developing technologies within the solar PV sector; existing solar knowledge is necessary.
- Communicative nature and fantastic interpersonal skills.
- Ability to work well in a team setting but also be proactive and independent.
- Diligent communication over emails and online chat.
- Strong business and phone acumen.
- Highly proficient in all Microsoft Office packages.
- Willingness to learn and enthusiasm for taking on new challenges.
Should you fulfil the essential criteria for this job and wish to be considered for this role, please submit your up-to-date CV and cover letter.
Technical Service Engineer - UK in London employer: AD Energy Recruitment
Contact Detail:
AD Energy Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer - UK in London
✨Tip Number 1
Network like a pro! Reach out to people in the solar and energy sectors on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of solar products and troubleshooting techniques. Being able to demonstrate your expertise during interviews will set you apart from the competition.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will highlight your ability to handle the challenges that come with the Technical Service Engineer role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Technical Service Engineer - UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical experience in solar products and customer service. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the photovoltaic industry and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills: Since this role involves troubleshooting and providing solutions, make sure to include examples of how you've successfully resolved technical issues in the past. We’re looking for those who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at AD Energy Recruitment
✨Know Your Solar Stuff
Make sure you brush up on your knowledge of solar products and technologies. Familiarise yourself with common technical issues and solutions related to photovoltaic systems, as you'll likely be asked about them during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating complex technical concepts in simple terms. Be ready to demonstrate how you would handle customer queries and complaints effectively.
✨Prepare for Technical Scenarios
Think of potential technical problems you might encounter in this role and prepare your troubleshooting strategies. You might be given hypothetical scenarios during the interview, so having a structured approach to problem-solving will impress your interviewers.
✨Highlight Teamwork and Independence
This position requires both teamwork and the ability to work independently. Prepare examples from your past experiences that showcase your ability to collaborate with others while also being proactive in solving issues on your own.
