At a Glance
- Tasks: Supervise daily operations, ensuring compliance with health and safety regulations and excellent customer service.
- Company: Join ICMP, a leading music school shaping the future of creative education.
- Benefits: Enjoy competitive salary, pension scheme, healthcare cash plan, and staff discounts on courses.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact in the creative media industry.
- Qualifications: Experience in facilities management or customer-facing roles; musical knowledge is essential.
The predicted salary is between 30451 - 30451 £ per year.
Location: London
Contract Type: Full-time (1FTE)
Salary: Up to £30,451 pro rata (depending on experience)
Closing Date: Sunday, 24th May 2026
About Us
SAE Institute was founded in 1976 and is a globally operating higher education provider focused on creating a talent pipeline for the creative media industries. Our network of campuses spans more than 28 countries on six continents with more than 40 campuses. SAE Institute in Europe is part of the AD Education group of companies, delivering industry-focused creative education to more than 30,000 students.
About the Role
The role of the Facilities Supervisor is to support the Facilities Manager in the management of the day‑to‑day operations of ICMP buildings, ensuring that all legal, contractual and internal performance obligations as well as all customer service obligations are met in an efficient and timely manner. This includes maintaining compliance with all relevant Health and Safety regulations, managing security and cleaning, building contractors and any other on‑site contractors. It also involves the first line supervision of the Facilities Assistants and Casual Assistants.
Main Duties and Responsibilities
- Manage ICMP’s day‑to‑day compliance with all Health and Safety related regulations including Fire Safety, First Aid and incident reporting, delegating tasks to team members, and ensuring timely progress as appropriate.
- Operationally maintain ICMP’s asset register (including bar‑coding, logging, reporting and yearly stocktake).
- Deliver ICMP’s waste management operations, ensuring that the contractor delivers the agreed SLA.
- Schedule and deliver ICMP’s general infrastructure maintenance and PPM, delegating tasks to team members, and ensuring timely progress as appropriate.
- Manage ICMP’s stationery and office support needs, ensuring stock levels are maintained.
- Support the Facilities Manager in delivering the budget as required.
Resource Planning
- Assist the Facilities Manager in the delivery of any project and refurbishment works.
- Attend and assist as required with open days and events.
Personnel
- Assist with induction and training of Facilities Assistants and monitor the performance of team members, identifying the need for further training where appropriate.
- Ensure team morale and focus is maintained and that team delivers exceptional customer service to all stakeholders in an efficient and timely fashion.
Administrative
- Manage the Facilities Team staff rota ensuring all sites are manned appropriately at all times.
- Manage the asset database and lead the team on any changes or developments.
- Manage the purchasing of items such as stationary, cleaning and toilet supplies, facilities shop stock and vending.
- Administer petty cash.
- Assist the finance team with end‑of‑month reconciliation for Facilities.
Person Specification
ICMP is seeking highly skilled, dynamic, flexible, and committed people with the potential to help us realise our mission and strategic objectives. The appointing panel will, therefore, require sufficient evidence of ability and achievement in each of the following areas to make an appointment. The criteria below are essential to the requirements of the post. The selection panel will be looking for evidence of these criteria in your application form and interview only.
Qualifications / Training
- NEBOSH / IOSH qualification is desirable if not essential.
Experience
- Previous experience as a facilities assistant or a customer‑facing role; musical knowledge essential.
Skills Required
- Excellent communication skills.
- An ability to motivate, drive and performance‑manage junior team members.
- Be self‑disciplined and organised in the approach to duties.
- An ability to problem‑solve, fault‑find and demonstrate initiative.
- Possessing the confidence to challenge pre‑existing constructs where necessary is often required as is an ability to be confident when liaising with people at all levels.
- A good understanding of working in facilities and building services from within HE, FE or corporate sector is beneficial but not essential.
To improve the diversity of our academic team, we especially welcome applications from women, those with a disability, and those from an ethnic minority background. Note: ICMP is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.
Benefits
- Employee Assistance Programme
- Auto‑Enrolment Pension Scheme with Royal London Pension
- Cycle to Work Scheme
- Enhanced Maternity and Adoption Pay
- Enhanced Paternity Pay
- Occupational Sick Pay
- Healthcare Cash Plan
- Group Income Protection (Legal & General)
- Life Assurance (Legal & General)
- Season Ticket Loans
- Ride to Work Scheme
- Staff Discounts – Short Courses 2025-2026 50% off ICMP courses
Facilities Team Supervisor employer: AD Education
At ICMP, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. Our commitment to employee growth is evident through comprehensive training programmes and a supportive environment, ensuring that our Facilities Team Supervisor can thrive while contributing to the success of our dynamic educational community. With competitive benefits including enhanced parental leave, healthcare plans, and generous discounts on courses, ICMP stands out as a rewarding place to build a meaningful career in the creative media sector.
