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For Companies At a Glance
- Tasks: Deliver excellent customer service and communicate effectively with residents during construction projects.
- Company: Join AD Construction, a respected refurbishment contractor since 1944.
- Benefits: Competitive salary, company car, generous holiday allowance, and a healthy work-life balance.
- Other info: Enjoy weekdays only, with bank holidays and Christmas off, plus opportunities for progression.
- Why this job: Make a real difference in the community while growing your career in a supportive environment.
- Qualifications: Strong communication skills, customer service experience, and a valid driver's license required.
The predicted salary is between 24000 - 30000 £ per year.
Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry and grow your career with us?
About Us
Since 1944, AD Construction Group has established itself as a well-regarded refurbishment contractor, providing building maintenance services within the public sector, predominantly to local authority housing associations. We carry out a complete range of decorating, building, and repair work across London, Kent, and Southeast England. At AD Construction, we treasure our hardworking and loyal staff, which is why we encourage progression and internal recruitment through our AD pathways program. With work hours confined to weekdays and designated time off for bank holidays and Christmas, AD promotes a healthy work-life balance.
The Role
The Customer Support Representative (CSR) plays a crucial role in facilitating effective communication with residents of diverse backgrounds during construction projects. As the job demands proactive engagement with numerous properties, candidates must possess a valid driver's license and be comfortable with extensive driving throughout the day.
Main Duties
- Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
- Dealing with residents' complaints and issues, either via email, phone, or visits to their home
- Collecting KPIs upon work completion, and logging the results
- Arranging appointments for workers and subcontractors where necessary
- Building good relationships with the residents
Requirements
- Driving license is essential
- Strong face-to-face customer service experience
- Good communicator, both oral and written
- Flexible to accommodate the needs of the residents
- Excellent time keeping and organisational skills
- Basic IT knowledge
Package
- Salary: £24,000 to £30,000 per annum, based on experience.
- Hours: Monday to Friday, 8am to 5pm (1hr for lunch)
- Holidays: 21 days of holiday + bank holidays + birthday day off. Christmas closure.
- Company car (tracked) and fuel card for business use.
- Company branded uniform, PPE, Work Phone, iPad.
Additional Information
- DBS check will be carried out on your behalf at the company's expense
- As part of the interview process you will be required to complete an aptitude test
- Nine-month probationary period
- Eligible to work in the UK
- All applications are assessed in line with Equal Opportunities Regulations and Data Protection Regulations.
- Please note that due to the high volume of applications we receive, we are unable to provide individual feedback to all applicants.
We appreciate your interest in joining our team and thank you for taking the time to apply.
Customer Support Representative (AD283) employer: AD Construction Group Ltd
Contact Detail:
AD Construction Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative (AD283)
✨Tip Number 1
Get to know the company! Research AD Construction Group and understand their values, projects, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role is all about delivering excellent customer service, try role-playing common scenarios with a friend. This will boost your confidence and prepare you for real-life interactions during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at AD Construction.
We think you need these skills to ace Customer Support Representative (AD283)
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about great communication, make sure your application highlights your ability to connect with people. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully handled customer interactions in the past.
Tailor Your Application: Take a moment to customise your application for the Customer Support Representative role. Mention specific experiences that relate to the construction industry or customer service, and show us why you're the perfect fit for our team at AD Construction.
Be Organised and Professional: We love a well-structured application! Keep your CV and cover letter neat and organised. Make sure to proofread for any typos or errors, as this reflects your attention to detail—an essential skill for the role.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. We can't wait to hear from you!
How to prepare for a job interview at AD Construction Group Ltd
✨Know the Company
Before your interview, take some time to research AD Construction Group. Understand their values, services, and the communities they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Representative, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or built relationships. Practise articulating these scenarios clearly and confidently.
✨Demonstrate Flexibility
The role requires flexibility to accommodate residents' needs. Think of instances where you've adapted to changing situations or gone the extra mile for a customer. Highlighting this adaptability can set you apart from other candidates.
✨Prepare for the Aptitude Test
Since you'll be required to complete an aptitude test as part of the interview process, brush up on any relevant skills beforehand. Familiarise yourself with common types of questions and practice to ensure you're ready to showcase your abilities.