Salary: Competitive, dependent on experience
ACVR Service & Maintenance Ltd is looking for an experienced Service & Maintenance Contracts Manager to join our growing team.
This is an important role within the business, with responsibility for managing our existing HVAC service and maintenance contracts, supporting our engineering team and developing long-term relationships with both new and existing clients.
We are looking for someone who understands the HVAC service and maintenance sector and can combine strong operational management with a commercial and customer-focused approach. You will have the opportunity to shape how the department operates and play a key part in its continued growth.
The role will include:
- Managing planned preventative maintenance and reactive service contracts
- Acting as the main point of contact for key clients
- Building strong, long-term relationships with customers
- Coordinating engineers, subcontractors, suppliers and service visits
- Monitoring contract performance, response times and service standards
- Ensuring work is completed safely, efficiently and in line with contractual requirements
- Managing contract budgets, costs and profitability
- Reviewing performance against agreed KPIs
- Identifying contract risks and resolving issues before they escal…
- Preparing quotations, renewals and proposals for additional works
- Developing new service and maintenance opportunities
- Supporting the continuous improvement of our systems and processes
About you
- Previous experience managing service and maintenance contracts within the HVAC, building services or facilities management sector
- A good understanding of air conditioning, heating, ventilation and mechanical systems
- Experience managing engineers and coordinating service delivery
- Strong commercial awareness, including experience of budgets, costs and contract profitability
- Excellent communication and client relationship skills
- The ability to manage several contracts and competing priorities
- A practical, organised and solutions-focused approach
- Confidence using service management and general Microsoft Office systems
- A full UK driving licence
Experience in account management, business development or growing a service and maintenance portfolio would be a strong advantage.
Why join ACVR Service & Maintenance?
ACVR has more than 40 years’ experience within the HVAC and mechanical services industry. Our Service & Maintenance business has been established to provide ongoing support to our growing client base and create lasting relationships beyond the completion of installation projects.
This is an excellent opportunity to join the business at an exciting stage of its development. You will have genuine scope to influence the service operation, develop the client portfolio and grow with the company.
We offer a competitive salary and benefits package, along with the opportunity to work within a supportive and experienced team.
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Contact Details:
ACVR Service & Maintenance Recruitment Team
