Return's and Quality Control Team Leader

Where Performance Meets Purpose Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe. Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.

Returns & Quality Control Team Leader

Are you an organised people leader with a strong eye for detail and a passion for quality? We're looking for a Returns & Quality Control Team Leader to lead a small operational team, ensuring quality standards are maintained and customer returns are processed efficiently and accurately. This is a hands-on role responsible for coordinating workloads, monitoring performance, supporting and developing team members, and working closely with operational managers to drive continuous improvement. You'll play a key role in embedding our commitment to Performance & Quality Excellence, ensuring high standards, accountability and operational efficiency across the business.

The Role

• oversee the day-to-day operation of the Returns and Quality Control functions, ensuring products meet required standards and returns are processed within agreed timescales.
• lead and motivate a small team.
• manage resource planning.
• monitor KPIs.
• investigate quality issues.
• maintain accurate records.
• support initiatives that improve quality, productivity and customer satisfaction.

What We're Looking For

• previous supervisory or team leadership experience within a warehouse, manufacturing, logistics or operational environment.
• Experience in Quality Control, Returns, Product Inspection or a similar function would be highly advantageous.
• strong organisational and problem-solving skills, be comfortable analysing performance data and producing reports.
• good working knowledge of Microsoft Office, particularly Excel.
• Excellent communication skills and the ability to build effective working relationships across departments are essential.

Experience & Education

• Previous experience leading or supervising a team within an operational, warehouse, manufacturing or logistics environment.
• Experience of quality control, inspections, returns processing or continuous improvement activities.
• GCSEs (or equivalent) in English and Math's.
• A recognised Team Leader, Supervisory, Lean Manufacturing or Quality qualification would be beneficial but is not essential.

Our Commitment to You

• You'll receive a competitive salary package that reflects your skills, experience, and the value you bring.
• Our annual leave increases with tenure, with the added flexibility to buy or sell holiday - because we believe in the importance of balance and time to recharge.
• We take your wellbeing seriously, with programmes and support for both physical and mental health.
• You'll also have free access to our onsite gym and can enjoy fresh, affordable meals in our subsidised restaurant.
• Looking ahead, we offer a salary sacrifice pension scheme, employee assistance support, and financial guidance to help you plan for the future.
• We're also big on development, with training, tuition support, and plenty of opportunities to keep learning and progressing.
• You'll have access to an extensive benefits portal, giving you the flexibility to tailor your benefits to suit you and your lifestyle.
• On top of that, you'll benefit from employee discounts, wellbeing incentives, and recognition for the work you do.
• Like any good partnership, we start with a short "getting to know each other" phase - our probationary period.
• Some benefits will be available after successful completion, as you establish yourself in the role.

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