At a Glance
- Tasks: Support IT requests and ensure smooth operations for colleagues across the globe.
- Company: Join Acushnet Company, a leader in iconic golf brands with a focus on innovation.
- Benefits: Enjoy health programs, paid time off, fitness centre access, and education assistance.
- Other info: Fully onsite role in St Ives with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic team environment.
- Qualifications: Minimum 6 GCSEs including English and Maths; strong customer service skills required.
The predicted salary is between 27450 - 30500 £ per year.
Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.
Are you a customer-focused administrator with excellent attention to detail and a passion for problem-solving? We're looking for an IT Administrator to join our team, supporting colleagues across the UK, EMEA, and global offices.
Key Responsibilities:
- Be the first point of contact for IT support requests via phone, email and our service desk system.
- Log, prioritise and assign incidents and service requests, ensuring all information is recorded accurately.
- Provide first-line support for routine queries, including password resets and account-related requests.
- Escalate business-critical issues promptly to ensure they are resolved quickly.
- Monitor and action daily reports to maintain system and data integrity.
- Prepare and process user access requests.
- Monitor system alerts and software integration errors, resolving or escalating issues as appropriate.
- Keep users informed with clear updates and excellent customer service throughout the support process.
This is an excellent opportunity for someone with strong administration and customer service skills who enjoys problem-solving, working as part of a team, and delivering a great support experience.
What We're Looking For:
- Minimum of 6 GCSEs, including English and Maths (Grade C/4 or above) or equivalent.
- Strong customer service and communication skills, with the ability to interact professionally with colleagues at all levels.
- Excellent attention to detail and organisational skills.
- A reliable, flexible, and enthusiastic approach to work.
- Ability to prioritise tasks and work effectively in a fast-paced environment.
This is a fully onsite role based in St Ives.
At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more.
Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts. Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store.
At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.
Ready to Make an Impact? Join us at Acushnet Company and be part of a team that values excellence and innovation.
Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
IT Administrator employer: Acushnet Company
Acushnet Company is an exceptional employer located in the picturesque St. Ives, offering a vibrant work culture that prioritises team collaboration and personal development. With a competitive salary and comprehensive benefits, employees are encouraged to grow professionally while contributing to a positive environment that values customer satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Administrator
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Acushnet Company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Acushnet Company might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Acushnet Company!
✨Direct Apply to Acushnet Company
Let's not forget to apply directly through the Acushnet Company website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Administrator
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Acushnet Company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Acushnet Company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Acushnet Company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
