At a Glance
- Tasks: Deliver exceptional customer service and build lasting relationships with golf enthusiasts.
- Company: Join Acushnet Europe, a leader in iconic golf brands with a commitment to excellence.
- Benefits: Enjoy competitive salary, flexible leave, wellness programmes, and ongoing professional development.
- Other info: Access to gym, subsidised meals, and employee discounts while working in a dynamic environment.
- Why this job: Be part of a supportive team that invests in your growth and career opportunities.
- Qualifications: Passion for customer service, strong communication skills, and a proactive mindset.
The predicted salary is between 24960 - 30000 £ per year.
Where Performance Meets Purpose. Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe.
Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.
Passionate about Customer Service? We’ve got the perfect role to help you grow – and shine. At the heart of everything we do is the customer. Whether it’s helping someone find the perfect club or ensuring their order arrives with a smile. We’re committed to driving excellence in everything we do.
Now we’re inviting enthusiastic, customer-focused individuals to join our Customer Service Team and be part of something more than just a job. This is a launchpad – for your passion, your development, and your career.
Why this role stands out: This isn’t just about handling queries. It’s about building relationships, learning from the best, and growing into your next opportunity. We have a supportive development programme that not only helps you thrive in customer service, but also opens doors into areas such as marketing, product management, operations, and more. We’re as passionate about growing our people as we are about our brands and customers.
What you’ll do:
- Acting as a true brand ambassador, creating trusted connections with customers from tee to green.
- Managing orders with precision and efficiency.
- Resolving queries with care, professionalism, and personal touch.
- Leaving every customer with a winning impression.
You’ll thrive in this role if you:
- Put the customer at the heart of every decision.
- Bring accountability, integrity and positivity to everything you do.
- Lead with empathy, patience, and respect.
- Are always looking for a better way – and eager to grow.
What you’ll need in your golf bag:
- A passion for delivering brilliant customer service.
- Clear and confident communication skills — both written and verbal.
- Good attention to detail and the ability to stay organised under pressure.
- A proactive mindset and strong team ethic.
- Comfort using email and Microsoft Office.
- An appetite for learning – we’ll provide you all the training you need.
Whether you’re a seasoned golfer or simply driven to deliver outstanding service, this is your chance to join a team that truly invests in you.
Our Commitment to You
At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday - because we believe in the importance of balance and time to recharge. We take your wellbeing seriously, with programmes and support for both physical and mental health. You’ll also have free access to our onsite gym and can enjoy fresh, affordable meals in our subsidised restaurant. Looking ahead, we offer a salary sacrifice pension scheme, employee assistance support, and financial guidance to help you plan for the future. We’re also big on development, with training, tuition support, and plenty of opportunities to keep learning and progressing. You’ll have access to an extensive benefits portal, giving you the flexibility to tailor your benefits to suit you and your lifestyle. On top of that, you’ll benefit from employee discounts, wellbeing incentives, and recognition for the work you do.
Like any good partnership, we start with a short “getting to know each other” phase - our probationary period. Some benefits will be available after successful completion, as you establish yourself in the role.
Ready to Make an Impact? Join us at Acushnet Europe and be part of a team that values excellence and innovation. We’d love to hear from you! Please submit your application through our careers page. Don’t forget to include a compelling cover letter that tells us why you’re the perfect fit for the role. If you require any accommodations during the interview process, please let us know—we’re here to support you every step of the way.
Customer Support Associate employer: Acushnet Company
At Acushnet Europe, located in the picturesque St Ives, Cambridgeshire, we pride ourselves on being an exceptional employer that champions both personal and professional growth. Our commitment to excellence is matched by our dedication to employee wellbeing, offering a comprehensive benefits package, including flexible holiday options, mental health support, and extensive development opportunities. Join a passionate team where your contributions are valued, and embark on a rewarding career path in customer service that opens doors to various exciting roles within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acushnet Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acushnet Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acushnet Company:Your cover letter is your chance to shine! Tell us why you want to work at Acushnet Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acushnet Company!
How to prepare for a job interview at Acushnet Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
