At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service experiences.
- Company: Join Acushnet Europe, a leader in iconic golf brands with a commitment to excellence.
- Benefits: Enjoy competitive salary, flexible leave, wellness support, and professional development opportunities.
- Other info: Dynamic work environment with a focus on personal growth and team success.
- Why this job: Make a real impact by shaping a high-performing customer support team.
- Qualifications: Experience in customer service and a passion for developing others.
The predicted salary is between 30000 - 40000 £ per year.
Where Performance Meets Purpose. Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe.
Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.
Lead people. Delight customers. Make a real impact.
We’re looking for a passionate and people-focused Customer Service Team Leader to join our incredible team. This is a fantastic opportunity for someone who thrives on developing others, enjoys solving problems, and is motivated by creating outstanding customer experiences.
Based at our offices in St Ives, Cambs, you’ll play a pivotal role in shaping a high-performing customer support team that delivers exceptional service across both ordering and aftersales enquiries. You'll be a visible presence for your team coaching, encouraging, and supporting colleagues to build confidence, expand their skills, and take ownership of customer outcomes.
This role is about more than managing performance. It's about inspiring people, creating a positive team culture, and helping individuals achieve their full potential while continually improving the experience we provide to our customers.
What you'll be doing:
- Leading, motivating and developing a team of Customer Support Associates.
- Creating a positive, collaborative environment where people feel supported, trusted and empowered.
- Coaching team members to become multi-skilled and capable of resolving customer enquiries from start to finish.
- Driving a strong first-time-fix culture, ensuring customers receive quick and effective resolutions.
- Monitoring service levels and team performance, providing real-time support where needed.
- Delivering regular coaching, feedback and development conversations that help individuals grow.
- Identifying skills gaps and working with leadership and HR colleagues to support learning and development.
- Using customer feedback, performance data and service metrics to drive continuous improvement.
- Working closely with colleagues across the business to resolve issues and improve customer journeys.
- Recognising success, celebrating achievements and keeping team engagement high.
What we're looking for:
- You'll be a natural relationship builder who genuinely enjoys helping people succeed.
- Experience within a customer service, contact centre or operational support environment.
- Previous leadership, supervisory, mentoring or coaching experience, or a clear passion for developing others.
- Strong communication and interpersonal skills.
- The ability to motivate and influence people in a positive and constructive way.
- Experience working with service-level targets, KPIs or performance metrics.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Strong organisational skills and the ability to manage multiple priorities.
- A good educational background, supported by strong literacy, numeracy and communication skills.
- Strong working knowledge of Microsoft Office, particularly Excel, Outlook, Word and Teams.
- Confidence using customer service platforms, CRM systems and performance dashboards to manage workload and monitor team performance.
Why join us?
This is an opportunity to join a business that believes great customer experiences are created by great people. You'll be given the support, autonomy and development opportunities to grow as a leader while playing a key role in building a customer service function that customers trust and colleagues are proud to be part of.
If you're an enthusiastic people leader, or an aspiring leader with a strong coaching mindset, who is passionate about delivering exceptional customer experiences, we'd love to hear from you.
Remember to write a brilliant cover letter telling us why you are the right person for the role.
Our Commitment to You
At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday - because we believe in the importance of balance and time to recharge. We take your wellbeing seriously, with programmes and support for both physical and mental health. You’ll also have free access to our onsite gym and can enjoy fresh, affordable meals in our subsidised restaurant.
Looking ahead, we offer a salary sacrifice pension scheme, employee assistance support, and financial guidance to help you plan for the future. We’re also big on development, with training, tuition support, and plenty of opportunities to keep learning and progressing. You’ll have access to an extensive benefits portal, giving you the flexibility to tailor your benefits to suit you and your lifestyle. On top of that, you’ll benefit from employee discounts, wellbeing incentives, and recognition for the work you do.
Like any good partnership, we start with a short “getting to know each other” phase - our probationary period. Some benefits will be available after successful completion, as you establish yourself in the role.
Ready to Make an Impact? Join us at Acushnet Europe and be part of a team that values excellence and innovation. We’d love to hear from you! Please submit your application through our careers page. Don’t forget to include a compelling cover letter that tells us why you’re the perfect fit for the role.
If you require any accommodations during the interview process, please let us know—we’re here to support you every step of the way.
Customer Service Team Leader employer: Acushnet Company
At Acushnet Europe, located in the picturesque St Ives, Cambridgeshire, we pride ourselves on fostering a vibrant work culture that champions personal growth and exceptional customer service. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including flexible holiday options, onsite gym access, and continuous development opportunities, ensuring you thrive both professionally and personally. Join us to lead a passionate team dedicated to delivering outstanding experiences for golfers worldwide, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acushnet Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acushnet Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acushnet Company:Your cover letter is your chance to shine! Tell us why you want to work at Acushnet Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acushnet Company!
How to prepare for a job interview at Acushnet Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
