At a Glance
- Tasks: Deliver exceptional customer service and build lasting relationships with golf enthusiasts.
- Company: Join Acushnet Europe, a leader in iconic golf brands with a commitment to excellence.
- Benefits: Enjoy competitive salary, flexible leave, wellness programmes, and professional development opportunities.
- Other info: Access to onsite gym, subsidised meals, and employee discounts await you!
- Why this job: Kickstart your career in a supportive environment that values your growth and passion.
- Qualifications: Strong communication skills, attention to detail, and a proactive mindset are essential.
The predicted salary is between 20700 - 25300 £ per year.
Where Performance Meets Purpose. Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe.
Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.
Passionate about Customer Service? We’ve got the perfect role to help you grow – and shine. At the heart of everything we do is the customer. Whether it’s helping someone find the perfect club or ensuring their order arrives with a smile. We’re committed to driving excellence in everything we do.
Now we’re inviting enthusiastic, customer-focused individuals to join our Customer Service Team and to be part of something more than just a job. This is a launchpad – for your passion, your development, and your career. This job is offered on an 18 month fixed term contract.
Why this role stands out: This isn’t just about handling queries. It’s about building relationships, learning from the best, and growing into your next opportunity. We have a supportive development programme that not only helps you thrive in customer service, but also opens doors into areas such as marketing, product management, operations, and more. We’re as passionate about growing our people as we are about our brands and customers.
What you’ll do:
- Acting as a true brand ambassador, creating trusted connections with customers from tee to green.
- Managing orders with precision and efficiency.
- Resolving queries with care, professionalism, and personal touch.
- Leaving every customer with a winning impression.
You’ll thrive in this role if you:
- Put the customer at the heart of every decision.
- Bring accountability, integrity and positivity to everything you do.
- Lead with empathy, patience, and respect.
- Are always looking for a better way – and eager to grow.
What you’ll need in your golf bag:
- A passion for delivering brilliant customer service.
- Clear and confident communication skills — both written and verbal.
- Good attention to detail and the ability to stay organised under pressure.
- A proactive mindset and strong team ethic.
- Comfort using email and Microsoft Office.
- An appetite for learning – we’ll provide you all the training you need.
Whether you’re a seasoned golfer or simply driven to deliver outstanding service, this is your chance to join a team that truly invests in you.
Please ensure you attach a covering letter and CV telling us why you are the right person for the role.
Our Commitment to You
At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday - because we believe in the importance of balance and time to recharge. We take your wellbeing seriously, with programmes and support for both physical and mental health. You’ll also have free access to our onsite gym and can enjoy fresh, affordable meals in our subsidised restaurant. Looking ahead, we offer a salary sacrifice pension scheme, employee assistance support, and financial guidance to help you plan for the future. We’re also big on development, with training, tuition support, and plenty of opportunities to keep learning and progressing. You’ll have access to an extensive benefits portal, giving you the flexibility to tailor your benefits to suit you and your lifestyle. On top of that, you’ll benefit from employee discounts, wellbeing incentives, and recognition for the work you do.
Like any good partnership, we start with a short “getting to know each other” phase - our probationary period. Some benefits will be available after successful completion, as you establish yourself in the role.
Ready to Make an Impact? Join us at Acushnet Europe and be part of a team that values excellence and innovation. We’d love to hear from you! Please submit your application through our careers page. Don’t forget to include a compelling cover letter that tells us why you’re the perfect fit for the role. If you require any accommodations during the interview process, please let us know—we’re here to support you every step of the way.
Customer Service Associate employer: Acushnet Company
Acushnet Company is an exceptional employer located in the picturesque St. Ives, offering a vibrant work culture that prioritises team collaboration and personal development. With a competitive salary and comprehensive benefits, employees are encouraged to grow professionally while contributing to a positive environment that values customer satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Acushnet Company.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Acushnet Company. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Acushnet Company.
How to prepare for a job interview at Acushnet Company
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Acushnet Company's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Acushnet Company offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
