At a Glance
- Tasks: Lead a team to deliver innovative healthcare software solutions to NHS customers.
- Company: Join a dynamic vendor-side professional services organisation.
- Benefits: Salary up to £85K, car allowance, and fully remote work with occasional travel.
- Other info: Opportunity for growth and development in a supportive environment.
- Why this job: Make a real impact in healthcare while managing a talented team.
- Qualifications: Experience in professional services management and healthcare software delivery.
The predicted salary is between 75000 - 75000 £ per year.
Salary up to £85K (depending on experience) plus car allowance. Fully remote with some travel to customer sites (not frequent).
We are seeking an experienced Professional Services Manager- Healthcare Software to join our professional services organisation, managing a team and leading the delivery of clinical software implementations to NHS customers. This is a team management role, combining hands-on consultancy (up to 50% billable utilisation) with line management of implementation consultants. You will be accountable for high-quality customer delivery, team utilisation, and contributing to the commercial success of professional services engagements.
Responsibilities:
- Accountable for performance of implementation consultants, embedding consultancy principles and driving growth, utilisation, and profitability.
- Align leadership strategy and vision with customer expectations and team delivery to ensure high-quality engagements.
- Develop long-term customer relationships, grow revenue, plan for team growth and profitability, accelerate advanced delivery models, and promote consulting strategy.
- Ensure consultants understand customer requirements.
- Lead consultants in analysing customer workflows and configuring products accordingly.
- Manage individual and team performance to meet utilisation targets, optimise project time, and address underperformance.
- Provide regular management reports and maintain project trackers.
About you:
- Proven experience in a vendor-side professional services management role (Professional Services Manager, Professional Services Team Lead, Consulting Manager, Consulting Team Leader).
- Background delivering healthcare/clinical applications (Hands on implementation lead not Project Management).
- Experience leading or managing consultants in a delivery environment.
- Strong understanding of customer workflows and value-based software adoption.
- Commercially aware, with the ability to balance utilisation, quality and customer satisfaction.
- Comfortable travelling to customer sites across the UK as required, but not frequent.
Professional Services Manager- Healthcare Software in Manchester employer: Acuro Associates Ltd
Join a forward-thinking company that prioritises employee growth and development, offering a fully remote work environment with flexible travel to customer sites. As a Professional Services Manager in Healthcare Software, you will benefit from a supportive work culture that values high-quality delivery and fosters long-term customer relationships, all while enjoying competitive compensation and a car allowance. This role not only allows you to lead a dynamic team but also empowers you to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Manager- Healthcare Software in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare software space. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their products and how they align with NHS needs. We want you to show them you’re not just another candidate, but someone who truly gets their mission and can lead a team effectively.
✨Tip Number 3
Practice your pitch! You’ll want to highlight your experience in managing teams and delivering successful implementations. We suggest you tailor your stories to showcase how you’ve driven growth and customer satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Professional Services Manager- Healthcare Software in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Professional Services Manager in Healthcare Software. Highlight your experience with clinical software implementations and team management, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that align with our needs, like managing consultants or delivering high-quality customer engagements.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you've driven growth, improved utilisation, or enhanced customer satisfaction in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Acuro Associates Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of healthcare software and clinical applications. Understand the specific challenges NHS customers face and how your experience aligns with their needs. This will show that you're not just familiar with the role, but that you genuinely understand the industry.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and past experiences. Think of examples where you've successfully led a team through a challenging project or improved team performance. Highlight how you can drive growth and profitability while ensuring high-quality customer delivery.
✨Demonstrate Customer-Centric Thinking
Emphasise your ability to build long-term relationships with customers. Be ready to share examples of how you've understood customer requirements in the past and how you've adapted your approach to meet their needs. This will illustrate your commitment to customer satisfaction and value-based software adoption.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you've had to analyse workflows or manage underperformance within your team. Practising these scenarios will help you articulate your thought process clearly during the interview.
