At a Glance
- Tasks: Lead a team to deliver innovative healthcare software solutions to NHS customers.
- Company: Join a dynamic vendor-side professional services organisation.
- Benefits: Salary up to £85K, car allowance, and fully remote work with occasional travel.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Make a real impact in healthcare by managing high-quality software implementations.
- Qualifications: Experience in professional services management and healthcare software delivery.
The predicted salary is between 75000 - 75000 € per year.
Salary up to £85K (depending on experience) plus car allowance. Fully remote with some travel to customer sites (not frequent). We are seeking an experienced Professional Services Manager- Healthcare Software to join our professional services organisation, managing a team and leading the delivery of clinical software implementations to NHS customers. This is a team management role, combining hands-on consultancy (up to 50% billable utilisation) with line management of implementation consultants. You will be accountable for high-quality customer delivery, team utilisation, and contributing to the commercial success of professional services engagements.
Responsibilities:
- Accountable for performance of implementation consultants, embedding consultancy principles and driving growth, utilisation, and profitability.
- Align leadership strategy and vision with customer expectations and team delivery to ensure high-quality engagements.
- Develop long-term customer relationships, grow revenue, plan for team growth and profitability, accelerate advanced delivery models, and promote consulting strategy.
- Ensure consultants understand customer requirements.
- Lead consultants in analysing customer workflows and configuring products accordingly.
- Manage individual and team performance to meet utilisation targets, optimise project time, and address underperformance.
- Provide regular management reports and maintain project trackers.
About you:
- Proven experience in a vendor-side professional services management role (Professional Services Manager, Professional Services Team Lead, Consulting Manager, Consulting Team Leader).
- Background delivering healthcare/clinical applications (Hands-on implementation lead not Project Management).
- Experience leading or managing consultants in a delivery environment.
- Strong understanding of customer workflows and value-based software adoption.
- Commercially aware, with the ability to balance utilisation, quality and customer satisfaction.
- Comfortable travelling to customer sites across the UK as required, but not frequent.
Professional Services Manager- Healthcare Software in London employer: Acuro Associates Ltd
Join a forward-thinking company that prioritises employee growth and development, offering a fully remote work environment with flexible travel to customer sites. As a Professional Services Manager in Healthcare Software, you will benefit from a supportive work culture that values high-quality delivery and fosters long-term customer relationships, all while enjoying competitive compensation and a car allowance. This role not only allows you to lead a dynamic team but also empowers you to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Manager- Healthcare Software in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare software industry. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies of your past projects, especially those related to healthcare software implementations. We want to see how you've tackled challenges and delivered results, so make sure to highlight your hands-on experience.
✨Tip Number 3
Prepare for interviews by practising common questions specific to professional services management. We recommend focusing on scenarios where you’ve led teams or improved customer satisfaction. This will help you articulate your experience effectively and show you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you on board!
We think you need these skills to ace Professional Services Manager- Healthcare Software in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Professional Services Manager in Healthcare Software. Highlight your experience with clinical software implementations and team management, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that align with our needs, like managing consultants or delivering healthcare applications.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you've driven growth, improved customer satisfaction, or enhanced team performance in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Acuro Associates Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of healthcare software and clinical applications. Understand the specific challenges NHS customers face and how your experience aligns with their needs. This will show that you're not just familiar with the role, but that you genuinely understand the industry.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and past experiences. Think of examples where you've successfully led a team through a challenging project or improved team performance. Highlight how you can drive growth and profitability while maintaining high-quality customer delivery.
✨Demonstrate Customer-Centric Thinking
Emphasise your ability to build long-term relationships with customers. Prepare to share instances where you've gone above and beyond to meet customer requirements or improve their workflows. This will illustrate your commitment to customer satisfaction and your understanding of value-based software adoption.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations related to the role. For example, how would you handle an underperforming consultant or a dissatisfied customer? Practising these scenarios can help you articulate your thought process and decision-making skills effectively during the interview.
